Cheryl Rayborn

• Collaborated with cross-functional teams to integrate client feedback into product development processes.
• Evaluated client feedback data to identify improvement areas and prioritize resources effectively.
• Established long-lasting client relationships through exceptional service and personalized attention.
• Communicated with assigned accounts to set expectations and negotiate priorities.
• Maintained payroll processing for 200 client accounts, ensuring timely and accurate implementation of changes.
• Onboarded new hires while managing deductions, vendor payments, and tax information processing.
• Provided comprehensive reporting to support client account management efforts.
• Streamlined customer experience enhancement through continuous evaluation of feedback.

• Handled high level Smith Barney accounts while maintaining discretion and client security.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

• Directed day-to-day operations to fulfill performance and service benchmarks.
• Upheld a clean and organized store environment to elevate customer experience.
• Built strong working relationships among staff, fostering collaboration.
• Oversaw cash intake and deposit records to boost accuracy and decrease errors.
• Excelled in customer service through comprehensive product knowledge.
• Performed inventory assessments, processed invoices, and utilized basic math skills for transactions.
• Managed payment collections and safe deposits with precision.
• Operated cash register while maintaining financial accuracy.

Oversaw secure building access, enforcing visitor protocols and maintaining safety. Efficiently sorted and distributed mail to various companies within the building. Responded to phone calls and emails to facilitate smooth operations. Managed multiple Outlook calendars, organizing appointments across different organizations.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.