Cheryl Robinson
Summary
To work for a company whose integrity, dignity and quality is of utmost importance. To seek a challenging & secure position where my experience and skills can be fully effectively utilized while providing growth and potential as well as an opportunity for advancement. Attentive Customer Service Representative with over 25 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
25
25
years of professional experience
Work History
Senior Lead Customer Service Advocate lll
San Jose Water Company
09.2001 - Current
- Supervisor level responsibility for Customer Service
- Development of training and cross training programs
- Facilitator of quality groups promoting greater efficiency, productivity, accuracy and cost savings
- Responsible for starting/stopping service for customer's accounts
- Problem solver, follow up contact to resolve billing issues
- Responsible for answering incoming customer call inquiries regarding their bills and coordinating payment arrangements
- Provided primary support for field inspectors.
Customer Service Sales & Service Supervisor
AT&T Broadband (Formerly Known as TCI Cablevision)
11.1999 - 07.2001
- Responsible for daily operation of department including staff A/R, A/P cash forecasting using excel and in-house program
- Recruiting, interviews and recommendations for hiring of customer sales & service representative candidates
- Analyzed and monitored daily telephone activity to ensure compliance with performance standards
- Assist in determining the resolution of all customer complaints
- Established and communicated goals that result in excellent customer satisfaction and achieving business objectives.
Administrative Assistant
AT&T Broadband (Formerly Known as TCI Cablevision)
12.1998 - 11.1999
Education
High School Diploma -
West High School
Rockford, ILSkills
- Broad spectrum of business experience
- Self Motivated, well organized and excellent communication skills
- Detail and quality oriented
- Team Player who recognizes the contribution of others
- Enjoys a variety of multitasking
- Supportive and fun to work with
- Call Center Experience
- Attention to Detail
- Problem Solving
- Active Listening
- Problem-Solving
- Conflict Resolution
- Multitasking Abilities
References
References upon request
Timeline
Senior Lead Customer Service Advocate lll
San Jose Water Company
09.2001 - Current
Customer Service Sales & Service Supervisor
AT&T Broadband (Formerly Known as TCI Cablevision)
11.1999 - 07.2001
Administrative Assistant
AT&T Broadband (Formerly Known as TCI Cablevision)
12.1998 - 11.1999
High School Diploma -
West High School
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