Cheryl Root
Registered Nurse/Certified Case Manager
Palmetto,USA
Summary
Dynamic Nurse Coach with extensive experience, excelling in patient advocacy and care coordination. Proven ability in nursing assessments and medication reconciliation, fostering patient education and compliance with HIPAA protocols. Recognized for implementing process improvements that enhance patient outcomes and support interdisciplinary collaboration.
Overview
31
31
years of professional experience
Work History
Nurse Coach
CareCentrix
Tampa, FL
06.2019 - Current
- Acted as patient advocate and implemented total patient care through team nursing process.
- Participation on a Lean project to improve nursing processes.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Assessed patient medical records to determine the appropriateness of requested services and procedures.
Case Manager/Field Case Manager, Team Lead
Aetna, Inc.
Tampa, FL
04.2013 - 06.2019
- Developed individualized care plans with input from clients and their families.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress through regular follow-up contacts.
- Facilitated communication between clients, families, caregivers, social services, physicians and other agencies to ensure client needs were met.
- Maintained up-to-date knowledge of all applicable regulations, guidelines, and accreditation requirements pertaining to HEDIS measures.
- Performed quality assurance reviews of medical records to ensure accuracy and compliance with standards of practice.
Pre-cert nurse
Universal Healthcare
St. Petersburg, FL
09.2012 - 03.2013
- Conducted pre-service determinations utilizing CMS criteria and InterQual.
- Maintained detailed records of pre-authorization requests and denials.
- Ensured that all necessary documentation was submitted for approval processes.
- Assessed the medical necessity of requested services in accordance with payer policies.
RN Case Manager-Remote
Humana, Inc.
St. Petersburg, FL
05.2010 - 08.2012
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
- Facilitated referrals to community resources for additional support services.
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
RN/Team Leader
Manatee Surgery Center
Bradenton, FL
06.2002 - 05.2010
- Team leader responsibilities included coordinating daily operations, training new hires and communicating with OR staff and physician's to promote best patient outcomes.
- Updated and created new policies for the functioning of the facility.
- Assisted in the transition from paper to electronic medical records by troubleshooting the new system.
- Administered medications and treatments in accordance with physician orders.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Used sterile techniques to prepare patients for procedures.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
Case Manager, RN
Florida Home Health
Bradenton, FL
11.2000 - 07.2002
- Advised families on how best to manage chronic illnesses at home.
- Provided comprehensive nursing care for patients in their homes.
- Adapted teaching methods based on individual learning styles while providing education on disease processes and self-management strategies.
- Conducted regular follow up visits with patients in order to evaluate progress towards goals set forth in their care plan.
- Coordinated communication between all members of the healthcare team including primary care providers, specialists, family members, caregivers.
Registered Nurse
Sarasota Memorial Hospital
Sarasota, FL
05.2000 - 11.2000
- Collaborated with physicians regarding complex medical cases involving cardiac telemetry patients.
- Provided direct patient care to individuals admitted with cardiac arrhythmias.
- Utilized electronic health record systems to document patient information accurately.
- Educated patients and families about the diagnosis, treatment plan, medications, lifestyle modifications and follow-up care.
- Responded quickly and effectively during emergency situations involving cardiac arrest or unstable rhythms.
Scheduler, RN
Gene Myers Cardiology
Sarasota, FL
02.2000 - 05.2000
- Coordinated the scheduling of in-office tests and hospital procedures for cardiac patients.
- Assisted patients in the clinical setting.
- Educated patients on cardiac procedures.
Registered Nurse
Manatee Memorial Hospital
Bradenton, FL
08.1999 - 02.2000
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Provided patient care and education to patients with chronic illnesses.
Software Librarian/Administrative Assistant
Edwards Systems Technology
Bradenton, FL
09.1994 - 08.1999
- Managed software code versions in PVCS software system for a fire alarm company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created and implemented quality plans to ensure compliance with ISO 9000 standards.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Associate of Science - Nursing
Manatee Community College
Bradenton, FL05.1999
Bachelor of Science - Administrative Management
College of New Jersey
Ewing, NJ05.1990
Skills
- Microsoft Word, Excel and Outlook
- MedCompass and Salesforce
- Nursing assessments
- Medication reconciliation
- Care coordination
- Electronic health records
- Patient education
- Time management
- Discharge coordination
- HIPAA protocol adherence
Related Activities And Certifications
- Florida RN licensure with compact multi-state licensure
- CCM certification-Valid through 11/30/2026
- Chairperson, Grievance Committee, North Oaks Estates
- Domestic Violence Certification, HOPE Family Services
- President, Gamma Sigma Sorority
Timeline
Nurse Coach
CareCentrix
06.2019 - Current
Case Manager/Field Case Manager, Team Lead
Aetna, Inc.
04.2013 - 06.2019
Pre-cert nurse
Universal Healthcare
09.2012 - 03.2013
RN Case Manager-Remote
Humana, Inc.
05.2010 - 08.2012
RN/Team Leader
Manatee Surgery Center
06.2002 - 05.2010
Case Manager, RN
Florida Home Health
11.2000 - 07.2002
Registered Nurse
Sarasota Memorial Hospital
05.2000 - 11.2000
Scheduler, RN
Gene Myers Cardiology
02.2000 - 05.2000
Registered Nurse
Manatee Memorial Hospital
08.1999 - 02.2000
Software Librarian/Administrative Assistant
Edwards Systems Technology
09.1994 - 08.1999
Associate of Science - Nursing
Manatee Community College
Bachelor of Science - Administrative Management
College of New Jersey
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