Cheryl Ross
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Patient Transport Driver
Total Transit Corp.
12.2022 - Current
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Maintained flexible availability to accommodate on-call hours.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Night Manager at a Social Entertainment Establishm
Edmondsons Cafe
10.2011 - 12.2021
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
Customer Service Representative
Medallion Radio
10.2017 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Medical Billing Clerk
Multicultural Health Services
10.2007 - 12.2009
- Updated patient financial information to guarantee accuracy.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Medical Assistant (Extern)
PCOM
06.2007 - 06.2009
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
Back Office Filing Clerk
The Earn Center/ Department of Public Welfare
57th & Market Street08.2010
General Office Services
Metropolitan Career Center
5408 Germantown Ave.08.2007
Graduated - Medical Office Management
Thompson Institute
30th And Market Streets09.2006
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Upselling Products and Services
- Needs Assessment
- Social Perceptiveness
- Safety Standards
Timeline
Patient Transport Driver
Total Transit Corp.
12.2022 - Current
Customer Service Representative
Medallion Radio
10.2017 - 09.2021
Night Manager at a Social Entertainment Establishm
Edmondsons Cafe
10.2011 - 12.2021
Medical Billing Clerk
Multicultural Health Services
10.2007 - 12.2009
Medical Assistant (Extern)
PCOM
06.2007 - 06.2009
Back Office Filing Clerk
The Earn Center/ Department of Public Welfare
General Office Services
Metropolitan Career Center
Graduated - Medical Office Management
Thompson Institute
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