Cheryl Scruggs
Frederick,MD
Summary
Performance-driven professional with more than 6 years of experience in managing distribution processes, facilitating logistical coordination, and administering warehouse operations along with ensuring optimal staff deployments to maximize productivity and efficiency in high-volume, fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Life Sciences industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in Life Sciences industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Life Sciences Distribution Manager
ThermoFisher Scientific
08.2022 - 06.2023
- Ensure employees are following company policies and is responsible for issuing warnings if/when needed
- Handle shift-to-shift communications to ensure detailed transition of work between shifts
- Promote safe and positive team environment to achieve daily production goals
- Advise daily work to ensure schedule completion while leading utilization and efficiency
- Trend production metrics to identify areas of improvement
- Maintain quality system by following SOP's and work instructions
- Promote Practical Process Improvement and achieve cost saving goals
- Open and lead problem reports/CAPA/Change Control as needed
- Maintains staffing plan and reviews team member performance
- Ships and process orders via WMS & E1 systems
- Responsible for site truck drivers
- Oversee day-to-day operations of warehouse, including freight, returns, receiving, parcels and transfers
- Lead and develop warehouse team to deliver unparalleled customer service
- Manage daily plan to exceed expectations for productivity and accuracy
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in team environment
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
Lab Consumable Operations Manager/Distribution Manager
Sodexo/GlaxoSmithKline Vaccines, Inc
10.2016 - 12.2021
- Monitored and maintained adequate inventory levels of needed supplies by anticipating future demand and placing orders in timely manner, thereby avoiding out of stock situations
- Communicated with suppliers to ensure prompt deliveries along with arranging alternatives during shortage of supply and periods of excessive demands
- Maximized laboratory productivity by 95% through effective management of workload, prioritization of tasks, and key operational adjustments as per peak and slack periods
- Collaborated with vendors and business excellence leads as well as consulted with scientists to comply with quality standards and further optimize production quality
- Streamlined, coordinated, and facilitated staff activities pertaining to distribution and logistics, resulting in clean, organized, positive, and safe work environment for all employees
- Spearheaded team of 3 members while conducting performance evaluations as well as encouraging, guiding, and motivating employees to maximize performance
- Managed workload by elevating tasks as per skill level along with supervising operations to facilitate attainment of organizational objectives
- Mentored and guided staff members to increase knowledge and optimize skill set, leading to enhanced efficiency
- Adhered to established procedures and guidelines along with identifying areas of concern and initiating process improvements to elevate productivity
- Controlled inventory transactions to reconcile ordering processes with demand forecasts
- Increased client retention by providing superior customer service
- Built and maintained relationships with key suppliers and customers to support seamless operations
- Developed and managed operating budget, meeting department goals
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives
- Identified and solved complex strategy obstacles to promote growth and guide business direction
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Developed and maintained knowledgeable and productive team of employees
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
Logistic Manager
Target
11.2015 - 10.2016
- Directed team of 35 employees in stocking and restocking sales floor as well as swiftly loading and unloading merchandise, resulting in improved sales and revenue generation
- Evaluated and tracked performance of 30 overnight team members to provide necessary feedback and training, ensuring optimum productivity levels
- Oversaw back-room equipment usage and facilitated in safely moving and placing heavy merchandise to desired locations by utilizing proper equipment and techniques
- Identified and fulfilled staffing requirements by sourcing, selecting, recruiting, and mentoring competent individuals
- Monitored logistics performance and identified improvement opportunities
- Coordinated driver dispatch to accomplish daily delivery requirements
- Directed shipping and receiving of wide range of products daily
- Created and enforced detailed organization processes to increase quality and service standards
- Reviewed established business practices and improved processes to reduce expenses
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
Education
High School Diploma, Associate degree - Graphic Design
Wake Tech Community College
Certification of North Carolina in Graphics Design - undefined
Wake Technical Community College
IATA Dangerous Goods Certified | DOT Hazardous Materials Transportation Certified | RCRA Certified | OSHA 10 -
Skills
- Technical Skills
- MS Office, SAP, Order Management System, Google Docs, ERP Systems, Warehouse Management System, Forecasting
- Planned Equipment Constraints
- Recruiting and Hiring
- Staff Development
- Process Improvement
- Expense Reports
- Project Planning
- Operations Oversight
- Distribution Center Management
- Inventory Control
- Invoice Processing
- Employee Motivation
Timeline
Life Sciences Distribution Manager
ThermoFisher Scientific
08.2022 - 06.2023
Lab Consumable Operations Manager/Distribution Manager
Sodexo/GlaxoSmithKline Vaccines, Inc
10.2016 - 12.2021
Logistic Manager
Target
11.2015 - 10.2016
High School Diploma, Associate degree - Graphic Design
Wake Tech Community College
Certification of North Carolina in Graphics Design - undefined
Wake Technical Community College
IATA Dangerous Goods Certified | DOT Hazardous Materials Transportation Certified | RCRA Certified | OSHA 10 -
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