Cheryl Shelton
West Chester,Ohio
Summary
Professional wanting to contribute to team success through hard work, attention to detail and excellent organizational skills, and communication skills. Clear understanding of Implementing policies and procedures. Network and assist in resolving problems, with my expertise in customer service, Decision making, adaptivity, interpersonal, and time management skills. Motivated to learn, grow and excel in any position I take on. Demonstrates teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Customer Service Administrative Assistant
OSMG Onshelf Marketing Group
06.2022 - Current
- Coordinated with vendors/suppliers as necessary to expedite product shipments or resolve inventory discrepancies affecting customers'' orders.
- Collaborated with cross-functional teams to resolve complex customer concerns and provide comprehensive solutions.
- Contributed to increased sales revenue by upselling additional products or services during customer interactions when appropriate.
- Handled escalated customer complaints with professionalism and diplomacy, resulting in satisfactory resolutions for both the company and the client.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business over time.
- Reduced response times by effectively prioritizing tasks based on urgency and complexity of the customer''s needs.
- Organized client files electronically for easy retrieval during future customer interactions or audits.
- Promoted a positive brand image through empathetic communication and genuine concern for each customer''s needs.
- Assisted in training new team members on company policies, software applications, and best practices for exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Donor Care Assistant
Hoxworth Blood Center
09.2019 - 12.2021
- Performing Phlebotomist duties
- Maintaining a professional relationship with donors
- Provide great customer service by attending to donors needs
- Operate different software computer systems
- Assisting to keep operations running efficiently
- Managed 15 to 20 Donors a day Screening and drawing product
Custodial Worker
University of Cincinnati, MB
01.2017 - 12.2019
- Clean assigned areas.
- Sweep, mop floors, vacuums carpets,.
- Operates cleaning equipment both mechanical and electrical.
- Attending to the concerns from the customers.
Meals on Wheels Driver
Wesley Community Services
07.2015 - 04.2016
- Deliver meals to 10 to 15 seniors to prevent hunger and relief a day.
- Help seniors remain independent while living in their own homes.
- Listening to the cares and concerns about the program.
- Maintaining a friendly and caring professional relationship.
PSE Clerk
United States Postal Service
02.2013 - 12.2014
- Complete sorting of thousands of outgoing and incoming mail using various operating systems
- Prepares work area, ensuring all necessary support equipment and materials, are in place.
- Inspect mail to ensure performance accuracy as needed.
- Abided by USPS safety precautions while performing duties.
- Perform clerical tasks in the absence of supervisors and or managers when unavailable.
Customer Service Ramp Agent
Regional Elite Airline Service
07.2008 - 04.2010
- Marshalled on average 10-15 aircraft in and away from gates.
- Demonstrated meticulous attention to detail while abiding by safety standards set by FAA.
- Performed regular security checks and alerted supervisors and /or pilots of any concerns.
- Utilized problem solving when re-routing lost baggage to passenger’s final destination.
- Reviewed flight data for changes in status; updated final flight records.
- Maintaining the maintenance of cleanliness of aircraft before and after flight.
Education
Bachelor of Arts And Science - Interdisciplinary Studies/Communications Studies
University Of Cincinnati
Cincinnati, OH04.2021
Skills
- Communication skills
- Customer service
- Operating systems
- Organizational skills
- Interpersonal skills
- Microsoft Office skills
- Creative thinking
- Time management
- Decision making
- Adaptive
- Teamwork
- Writing
- Customer focus
- Multitasking
- Attention to detail
- Critical thinking
- Effective communication
- Customer and client relations
- Verbal and written communication
- Relationship building
- Data entry
- Task prioritization
- Invoice processing
- Adaptability and flexibility
- Professionalism
- Complex Problem-solving
- Professional demeanor
Timeline
Customer Service Administrative Assistant
OSMG Onshelf Marketing Group
06.2022 - Current
Donor Care Assistant
Hoxworth Blood Center
09.2019 - 12.2021
Custodial Worker
University of Cincinnati, MB
01.2017 - 12.2019
Meals on Wheels Driver
Wesley Community Services
07.2015 - 04.2016
PSE Clerk
United States Postal Service
02.2013 - 12.2014
Customer Service Ramp Agent
Regional Elite Airline Service
07.2008 - 04.2010
Bachelor of Arts And Science - Interdisciplinary Studies/Communications Studies
University Of Cincinnati
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