BRIANA WYNNE
CUSTOMER SERVICE: SALES MANAGEMENT
Broadview Heights,OH
Summary
- Flexible and efficient Marketing Consultant with 6 years' experience working in DOOR TO DOOR marketing. Highly skilled in establishing brand loyalty and key business relationships. Offering analytical expertise and demonstrated history of tapping into new markets.
- Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
- Personable and dedicated Customer Service Representative with extensive experience in consumer based industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Decisive Hotel Manager equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
8
8
years of professional experience
Work History
Marketing Consultant
Strongs Marketing Group/Above All Marketing Group
Chicago, IL
06.2018 - 01.2024
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Collaborated with other members of sales team to reach targets.
- Conducted research to determine top prospective clients and continually cultivated sales pipeline.
- Developed prospect lists to define target criteria and zone in on potential customers.
- Convinced clients to purchase products or services by following persuasive script.
- Attended weekly team meetings to discuss sales strategies and targets.
- Greeted customers at their door and introduced myself.
- Achieved repeat business and referrals through personalized services.
- Identified potential risks associated with door-to-door selling activities.
- Implemented effective strategies to increase customer retention rates.
- Organized marketing materials such as brochures, flyers and pamphlets for distribution.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
Furniture Sales Associate
FURNITURE WAREHOUSE MENTOR
Mentor, OH
05.2020 - 11.2020
- Greeted customers to determine wants or needs.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Inspected returned merchandise for damages prior to restocking it back into inventory.
- Recommended, selected and located merchandise based on customer desires.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Attended training sessions for product knowledge updates.
- Explained warranties and maintenance requirements for products purchased by customers.
- Advised customers on special order items not available in store at the time of purchase.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared reports summarizing daily sales activities for management review.
Hotel Manager
SKYLIGHT INN
Willoughby, OH
02.2016 - 12.2017
- Transmitted and received messages using telephones or telephone switchboards.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Assigned duties and monitored performance of all employees in the hotel.
- Developed and implemented hotel policies and procedures.
- Verified customer credit to establish payment method for accommodations.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Input and confirmed reservations for guests.
- Built and maintained productive relationships with employees.
- Negotiated rates with corporate entities related to extended stay contracts.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
Education
GED -
Cleveland State Community College
Cleveland, OH02-2018
Skills
- Analyzing Data
- SEO Strategies
- Inbound Marketing
- Campaign Development
- Sales Strategies
- Sales Reporting
- Client Relationship Management
- Marketing Strategy
- Relationship Building
Affiliations
- MOTIVATIONLIST/MENTOR
- PHYSICAL FITNESS ADVOCATE
- STUDENT OF DEVRY UNIVERSITY
- A PROUD MOM
- ARTS & CRAFTS CREATOR
Languages
English
Professional
References
References available upon request.
Timeline
Furniture Sales Associate
FURNITURE WAREHOUSE MENTOR
05.2020 - 11.2020
Marketing Consultant
Strongs Marketing Group/Above All Marketing Group
06.2018 - 01.2024
Hotel Manager
SKYLIGHT INN
02.2016 - 12.2017
GED -
Cleveland State Community College
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