Julia Pivovar
Broadview Heights,OH
Summary
I am a dedicated hospitality professional passionate about creating exceptional guest experiences. I thrive in fast-paced environments, supporting teams, managing operations, and resolving challenges efficiently. Known for strong communication and customer service skills, I ensure every guest feels valued and leave satisfied.
Overview
7
7
years of professional experience
Work History
Server
Longhorn Steakhouse
08.2022 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service standards.
- Processed customer orders accurately using point-of-sale systems.
Marketing Specialist and Coordinator
Arbor Path
01.2025 - Current
- Optimized paid search campaigns to maximize ROI and generate high-quality leads.
- Launched and managed profitable paid search campaigns across Google Ads and Microsoft Advertising.
- Conducted in-depth keyword research to identify cost-effective opportunities.
- Enhanced online marketing strategies, successfully meeting promotional and social media engagement objectives.
- Supported the design and production of marketing materials, boosting brand visibility.
- Non-Medical Home Care
Flight Attendant
United Airlines
09.2024 - 02.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Senior Marketing Manager and Coordinator
Flannery Cleveland | Georgalis LLC
07.2022 - 09.2024
- Led marketing campaigns to boost firm awareness and engagement, aligning initiatives with business objectives.
- Delegated tasks to marketing assistants, ensuring high-quality standards.
- Crafted compelling publications for various formats, enhancing brand communication.
- Managed marketing budget, effectively allocating resources.
- Mentored and managed marketing team, fostering growth and performance.
- Coordinated publicity efforts, including media advertising and event support.
- Developed content management for social media platforms, increasing online presence.
- Owned campaign development and optimization across paid digital media platforms.
- Provided monthly reporting and database management for case intake analysis.
Server/Bartender/Barista
Architectural Justice Art Gallery & Cafe
10.2021 - 06.2022
- Greeted and seated guests, creating welcoming atmosphere.
- Took food and beverage orders with precision and efficiency.
- Served meals and beverages promptly to optimize guest satisfaction.
- Maintained cleanliness of tables and dining area during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders.
Server
Bob Evans
12.2018 - 09.2021
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail.
- Trained new servers on menu items and established service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
Education
Bachelor of Business Management -
Cleveland State University
ClevelandAssociate of Arts - undefined
Cuyahoga Community College
07.2021
Skills
- Sales expertise
- Customer feedback management
- POS operation
- Food and beverage pairing
- Effective communication
- Customer service and support
- Training and mentoring
- Problem resolution
- Time management
- Professional appearance
- Regulatory compliance
- Performance improvement strategies
- Menu presentation
- Relationship management
- Team collaboration
- Allergy awareness
- Safe food handling
- Guest seating management
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer relations
- Written and verbal communication
Timeline
Marketing Specialist and Coordinator
Arbor Path
01.2025 - Current
Flight Attendant
United Airlines
09.2024 - 02.2025
Server
Longhorn Steakhouse
08.2022 - Current
Senior Marketing Manager and Coordinator
Flannery Cleveland | Georgalis LLC
07.2022 - 09.2024
Server/Bartender/Barista
Architectural Justice Art Gallery & Cafe
10.2021 - 06.2022
Server
Bob Evans
12.2018 - 09.2021
Associate of Arts - undefined
Cuyahoga Community College
Bachelor of Business Management -
Cleveland State University