Frances Schultz
server
Phoenix,AZ
Summary
Experienced Server Skilled in providing excellent customer service, taking and delivering orders accurately, and managing cash transactions. Strong communication and problem-solving abilities. A team player with a keen attention to detail and the ability to thrive in a fast-paced environment. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Server
Spinato's
Phoenix, United States
09.2016 - 07.2023
- Provided excellent customer service to ensure a positive dining experience
- Took and delivered customer orders accurately and efficiently
- Collaborated with kitchen staff to ensure timely delivery of food
- Handled cash and credit card transactions and maintained accurate records
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
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- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
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- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
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- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Server
Ovations Food Services
Phoenix, United States
09.2013 - 08.2016
- Mixed and served a variety of cocktails and beverages
- Engaged with customers to provide recommendations and create a welcoming atmosphere
- Managed inventory and restocked bar supplies as needed
- Handled cash transactions and maintained accurate records
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
Key Holder
Calphalon
Chandler, United States
03.2011 - 08.2013
- Greeted and seated guests in a friendly and efficient manner
- Managed reservations and coordinated seating arrangements
- Assisted servers and bartenders with various tasks to ensure smooth operations
- Handled customer inquiries and resolved any issues or complaints
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Tracked stock movement to ensure availability of merchandise for customers.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Inspected physical condition of store premises to identify any maintenance issues.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Adhered to all local laws governing retail operations including security requirements.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates., to identify opportunities for improvement.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Partnered with store leadership team to learn and understand management processes and reports.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Captured customer information to maximize future clienteling opportunities.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Managed daily operations, client relations and IT.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Researched out-of-stock items to find additional inventory in other store locations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Education
Some College (No Degree) -
HCC
Ellicott City, MDSkills
Strong communication skillsAbility to work in a fast-paced environmentAttention to detailTeamworkCash handlingFood and beverage knowledgeProblem-solvingGuest EngagementOrder ManagementEffective Customer UpsellingPositive and ProfessionalDining Crew Workflow OptimizationMenu KnowledgePOS OperationSales ExpertiseOrdering ProceduresItem PromotionPoint of Sale (POS) System OperationsBanquet CoordinationHigh-Volume DiningSales TechniquesBuffet Setup and TakedownCash HandlingCheck Payment ProcessingLiquor, Wine, and Food ServiceRelationship ManagementSpecial Dietary RequirementsOrder AccuracyDining Customer Service
Hospitality service expertise
High-volume dining
Wine service
Sales expertise
Dining area maintenance
Order accuracy
Bill computation
Guest relations management
Guest seating arrangements
Food sales and promotion
Stocking and replenishing
Point of sale operation
Table setting knowledge
Food spoilage prevention
Menu presentation
Item promotion
Food running
Ordering procedures
Banquet coordination
Certification
Food Handling
Timeline
Server
Spinato's
09.2016 - 07.2023
Server
Ovations Food Services
09.2013 - 08.2016
Key Holder
Calphalon
03.2011 - 08.2013
Some College (No Degree) -
HCC