Cheryl Simoneau
Las Vegas,NV
Summary
Highly engaged mortgage professional with 11 experience in the Mortgage Industry, excelling in producing accurate and timely closings within a high-volume environment. Proficient in resolving loan issues and ensuring compliance with established guidelines. Known for a strong work ethic, flexibility and willingness to go above and beyond to achieve goals with a passion for enhancing business performance.
Overview
12
12
years of professional experience
Work History
Customer Svc Representative II
Leidos/FHA Resource Center
Remote , NV
12.2021 - Current
- Enhanced company service levels through daily management of over 65 calls while addressing policy inquiries regarding FHA financing for lender staff, realtors, and the general public.
- Provided support for FHA systems, including LRS, FHA Connection, Catalyst, and HUDHomestore.gov
- Proficiently employed various software platforms to address inquiries related to reverse mortgage servicing, provide FHA claims status, and facilitate realtors' enrollment in HUD's REO sales program.
Mortgage Loan Closer
LoanDepot/Wholesale Division
Remote , TN
01.2020 - 04.2021
- Effectively managed a caseload of 75 to 90 mortgage loans monthly, overseeing processes from initial clearance to closing and funding
- Prepared loan documents, ensuring accuracy and compliance with loan programs
- Collaborated with internal departments to promptly resolve loan issues, achieving a 98% error-free closing rate and meeting stringent closing deadlines
- Conducted thorough reviews of executed loan documents and pre-closing conditions before authorizing funds to be released.
Consumer and Real Estate Specialist
Unify Financial Credit Union
Las Vegas , NV
01.2017 - 05.2019
- Engaged directly with borrowers to process consumer loan requests, including auto loans, credit cards, and debt consolidation loans, managing the process from application through to funding
- Prepared documents for HELOC, Conventional, FHA, and VA files, including balancing CD while interacting with all parties to resolve issues to meet required deadlines
- Disbursed checks, activated credit lines, initiated funding wires, and provided final funding authorization.
Closing Department Support
One Nevada Credit Union
Las Vegas , NV
12.2015 - 01.2017
- Prepared initial Loan Estimate Disclosure packages promptly for all new loans, adhering to established timelines
- Revised disclosures as necessary to ensure compliance with regulatory requirements
- Adapted to support multiple segments of the closing team, ensuring timely dispatch of loan documents, seamless transfer of funded loans in MERS, and meticulous preparation of closed files for shipment to investors
- Collaborated closely with the post-closing team to promptly resolve any issues, facilitating the rapid purchase of funded loans by investors and consistently meeting monthly quotas.
Customer Service Specialist
Ameriprise Auto & Home Insurance
Las Vegas , NV
01.2013 - 12.2015
- Consistently provided support to auto and homeowner clients through inbound calls, addressing inquiries related to policy details, changes, billing, payment processing, and coverage limits clarification
- Maintained adherence to stringent call time requirements while delivering exceptional customer service, effectively supporting the company in achieving daily call quotas.
Education
Generative Ai for Everyone, Learning How to Learn -
Coursera Online Education
Skills
- Technologically Proficient
- Interpersonal Skills
- Strong Customer Service
- Adaptability
- Microsoft 365
- Motivated Self-Starter
- Mortgage and Web-Based Software
Websites
Timeline
Customer Svc Representative II
Leidos/FHA Resource Center
12.2021 - Current
Mortgage Loan Closer
LoanDepot/Wholesale Division
01.2020 - 04.2021
Consumer and Real Estate Specialist
Unify Financial Credit Union
01.2017 - 05.2019
Closing Department Support
One Nevada Credit Union
12.2015 - 01.2017
Customer Service Specialist
Ameriprise Auto & Home Insurance
01.2013 - 12.2015
Generative Ai for Everyone, Learning How to Learn -
Coursera Online Education
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