Cheryl Smith

• Coordinate testing services for students and community members.
• Text students and community members who need to schedule a test using information they supplied using a form.
• Sustain testing calendar and coordinate test based on availability
• Certified coordinator in the following platforms:

ATI Testing

Pearson Vue

Prometric

National Testing Network

CLEP

Accuplacer (College Board)

National Center for Competency Testing

• Maintain test security standards and ensure integrity of all testing processes

• Processed student applications and maintained accurate records in enrollment database.
• Coordinated office schedules, ensuring efficient allocation of resources and personnel.
• Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
• Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
• Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
• Assisted in planning and coordinating events such as Nursing pinning ceremonies and Nursing orientation

• Resolved customer inquiries and issues efficiently through effective communication techniques.
• Provided detailed college information, enhancing customer understanding and satisfaction.
• Documented interactions accurately in CRM system to maintain up-to-date records.
• Maintained current information to answer questions regarding financial aid, different degree and certificate programs, perspective advising.
• Make outgoing calls to support other departments within the college.
• Trained new staff on best practices for customer interaction and problem resolution.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.