Cheryl Stafford
Safety Harbor
Summary
Proven leader in the hospitality sector, excelling in high-volume service at Bbl Hospitality with a knack for menu development and team leadership. Demonstrated ability to enhance customer satisfaction and maintain top-rated hygiene practices. Skilled in Microsoft programs, adept at multitasking, and committed to fostering a loyal customer base through exceptional service standards.
Overview
13
13
years of professional experience
Work History
Food & Beverage Supervisor
Bbl Hospitality
05.2023 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Bartender
Nortons Sports Bar and Grill
07.2018 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant Property Manager
A-AAAKey Mini Storage
03.2018 - 07.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Bar Manager
Award Entertainment The Sports Room
02.2012 - 03.2018
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- payroll and bookkeeping
Education
High School Diploma -
Homestead Jobcorps Center
Homestead, FLSkills
- Menu development
- Strong multitasking
- Administrative support
- Team leadership
- efficient in all microsoft programs
- high volume service for ove r15 years
Timeline
Food & Beverage Supervisor
Bbl Hospitality
05.2023 - Current
Bartender
Nortons Sports Bar and Grill
07.2018 - 05.2023
Assistant Property Manager
A-AAAKey Mini Storage
03.2018 - 07.2018
Bar Manager
Award Entertainment The Sports Room
02.2012 - 03.2018
High School Diploma -
Homestead Jobcorps Center
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