Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cheryl St. Amand

Rancho Mirage,CA

Summary

Highly experienced Law Enforcement & Security professional in Criminal Justice Field 24 years of law enforcement experience. I directly oversee and manage uniformed specialists during assigned shifts. I understand the fundamentals of security management and work with administration on all levels. I streamlined the programs for the Training Advanced Level ATP and I improved the teams BSIS compliancy. I have Produced and increased productivity with team through excelled communication techniques. I directly oversee and manage uniformed specialists during assigned shifts. I understand the fundamentals of security management and work with administration on all levels. I streamlined the programs for the Training Advanced Level ATP and I improved the teams BSIS compliancy. I have increased productivity and communication within the department. Investigative & research credentials and experience. Very detail oriented, able to succeed and remain calm under extreme pressure. Collaborator, problem solver and innovative thinker. Outstanding written & verbal communication skills. Liaison between different personality types. Supervisory abilities as a field training officer. Worked closely with other officials in all programs. Planned and executed training and programs and taught them to fellow law enforcement authorities and security professionals. Supported all emergency matters and programs as certified CPR, AED and first responder courses. Highly qualified presenter and teacher. Driven Security leader with over 20 years of experience in security roles. Monitored team performance and steps in to provide actionable feedback and training to increase service quality. Visits client sites to evaluate security needs and allocate resources accordingly. Drafts operational reports and coordinates schedules to maintain effective performance and adequate coverage. I value teamwork, innovation, and excellence, and I strive to create a positive and inclusive work environment that fosters collaboration, growth, and diversity.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Security Supervisor

Agua Caliente Casino
01.2023 - Current
  • Managed a Team of 8-10 security guards around casino hotel and Fuel Station.
  • Provided excellent guest service.
  • Monitored performance of subordinates, ensuring adherence of Casino policies and procedures.
  • Prepared schedules of the Security Officers.
  • Assisted in developing and implementing policies and procedures for the Security Dept.
  • Ensured the integrity of gambling, banking, Count room and cash handling procedures.
  • Ensured the safety of guests and employees during Casino operation.
  • Maintained all required logs as directed by compact agreement.
  • Maintained integrity of lost and found property.
  • Fostered and maintained positive player/house relations.
  • Maintained and controlled access to restricted Casino areas.

Account Manager at PayPal– Security Operations Supervisor Equinix

Allied Universal
01.2021 - 01.2022
  • Security Management of team.
  • Administrative procedures.
  • Management of team of security guards at site.
  • Supervised team of 25 security personnel during shift.

Supervisor to Watch Commander

Security Industries Specialist Inc.
01.2019 - 01.2021
  • Management of over 200 guard's deployment and logistics teams.
  • ATP training and discipline.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Deputy Sheriff

Brevard County Sheriff's Office Palm Bay Police Department
01.1996 - 01.2017
  • Court Deputy Sheriff assigned to Felony Division.
  • Uniform Road Patrol Officer with multiple arrests in a variety of activities.
  • Performed and assisted on arrests involving traffic crimes, burglaries, batteries, assaults, and narcotics.
  • Presented evidence and testimony in court as representative of Sheriff's department.
  • Played an active role in coordination and follow-through of criminal investigations.
  • Frequently served warrants.
  • Recipient of several community, individual and squad letters of appreciation.
  • Former member of SWAT team as a Hostage Negotiator for over seventeen years.
  • Former School Resource Officer.
  • Instructor and conducted training.

Education

Certification - Criminal Justice

Eastern Florida State College
Melbourne, FL
06.1996

Skills

  • Skilled in investigative interviewing
  • Emergency preparedness planning
  • Technical report writing
  • Effective time management
  • Crisis management expertise
  • Security training for crime prevention
  • Customer engagement
  • Expert witness testimony
  • Surveillance operations
  • Regulatory compliance enforcement
  • Emergency medical response
  • Team leadership
  • Effective conflict resolution
  • Effective team leadership
  • Staff recruitment management
  • Effective public speaking
  • Front desk management
  • Customer satisfaction monitoring
  • Employee training
  • Talent acquisition
  • Effective task delegation

Accomplishments

  • Supervised over 25 security guards and officers.

Certification

CPR Certified

Baton OC Spray Certified

Armed Certification HR12

Timeline

Security Supervisor

Agua Caliente Casino
01.2023 - Current

Account Manager at PayPal– Security Operations Supervisor Equinix

Allied Universal
01.2021 - 01.2022

Supervisor to Watch Commander

Security Industries Specialist Inc.
01.2019 - 01.2021

Deputy Sheriff

Brevard County Sheriff's Office Palm Bay Police Department
01.1996 - 01.2017

Certification - Criminal Justice

Eastern Florida State College
Cheryl St. Amand