Cheryl Suarez-Gaines
New York,NY
Summary
Highly diligent professional with 5+ years of experience recruiting, training, supervising, and motivating customer service staff. Proven record optimizing team performance to build customer loyalty and retention. Excellent communicator and an expert at identifying and resolving customer issues over the phone and email. Excited to leverage my interpersonal skills to provide personalized customer service and improving overall team KPIs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Assistant
Public Partnerships, PPL
New Rochelle, NY
06.2025 - Current
- Coordinated schedules and appointments for senior management to optimize daily operations.
- Managed correspondence and communication with clients, ensuring timely responses and professional interactions.
- Developed and maintained filing systems to enhance document retrieval efficiency and organization.
- Assisted in organizing company events, facilitating logistics and vendor coordination for seamless execution.
Shift Supervisor
CVS Pharmacy
Bronx, NY
01.2022 - 01.2023
- Analyze data to determine team performance and guide quarterly team objectives
- Organize bi-weekly meetings with program managers to discuss and identify ideas for driving significant improvement in operations
- Supervise 10+ employees by training and mentoring new hires
- Handle highly escalated customers via polite communication and issue-resolution skills
Personal Assistant
Freedom care
Bronx, NY
01.2021 - 01.2022
- Accompanied client to doctors’ offices or on other trips outside the home, providing transportation, assistance, and companionship
- Administer prescribed oral medications, under the written direction of physician or as directed by home care or aide, and ensure patients take their medicine
- Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert
Fulfillment Associate
Amazon Fulfillment Center
Staten Island, NY
01.2021 - 01.2022
- Worked across all site job functions, including receiving, stocking, and packaging products and quality checks
- Fulfilled over 2400 customer orders with accuracy and efficiency on a weekly basis
- Managed perishable and non-perishable goods, ranging in size from small envelopes to boxes/bags weighting up to 23kg; to increase productivity by 20%
Education
Associate of Science Education - Nutrition
Bronx Community College (CUNY)
Bronx, NY06-2006
Skills
- Customer service management
- Team supervision & training
- Customer complaint resolution
- Performance evaluation
- Cross-functional collaboration
- Quality assurance
- Relationship
- Internal/external communication
- Microsoft Office Suite
- OSHA
- Multitasker
Certification
Forklift
Timeline
Personal Assistant
Public Partnerships, PPL
06.2025 - Current
Shift Supervisor
CVS Pharmacy
01.2022 - 01.2023
Personal Assistant
Freedom care
01.2021 - 01.2022
Fulfillment Associate
Amazon Fulfillment Center
01.2021 - 01.2022
Associate of Science Education - Nutrition
Bronx Community College (CUNY)