Cheryl Talbot
Clifton,CO
Summary
Proven in enhancing passenger experiences and safety at Roaring Fork Transportation Authority, I excel in safe driving and customer service. Leveraging defensive driving and effective communication, I've mentored new operators and improved service satisfaction. My dedication to vehicle inspection and route navigation ensures operational excellence and reliability.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Transit Bus Operator
Roaring Fork Transportation Authority
11.2023 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Accepted and processed fares.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
City Bus Operator
Grand Valley Transit
05.2023 - 11.2023
- Provided passenger assistance, collected fares and offered schedule and route information.
- Processed onboard incidents calmly and professionally, prioritizing passenger safety while following appropriate protocols for incident resolution.
- Upheld professional appearance standards by wearing company-issued uniforms consistently and maintaining good personal grooming habits at all times while on duty.
- Supported fellow operators by filling in during absences or emergencies as needed, demonstrating flexibility and teamwork within the department.
- Provided excellent customer service by greeting each passenger warmly upon boarding the bus and answering any questions about routes or fares.
- Navigated city streets safely while adhering to traffic laws and regulations to ensure smooth transit services for passengers.
Bus Driver
Calfrac Well Services
09.2021 - 03.2023
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Operated large vehicles in difficult urban and rural conditions.
Customer Service Associate/Manager
Advantage Rent A Car
01.2008 - 07.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Applied Science - Criminal Justice
Colorado Northwestern Community College
Rangely, CO05.1992
High School Diploma -
Golden Senior High School
Golden, CO1989
Skills
- Safe Driving
- Defensive Driving
- Vehicle Inspection
- Route Navigation
- Customer Service
- Training and mentoring
- Decision-Making
- Product Knowledge
Additional Information
I have had steady employment between Advantage Rent A Car and Calfrac Well Service. I can provide that at interview if needed.
Timeline
Transit Bus Operator
Roaring Fork Transportation Authority
11.2023 - Current
City Bus Operator
Grand Valley Transit
05.2023 - 11.2023
Bus Driver
Calfrac Well Services
09.2021 - 03.2023
Customer Service Associate/Manager
Advantage Rent A Car
01.2008 - 07.2008
Associate of Applied Science - Criminal Justice
Colorado Northwestern Community College
High School Diploma -
Golden Senior High School
Similar Profiles
Lori HubitLori Hubit
Transportation Road Supervisor at Roaring Fork Transit AuthorityTransportation Road Supervisor at Roaring Fork Transit Authority
Ian LumsdenIan Lumsden
FireFighter EMT at Roaring Fork Fire Rescue AuthorityFireFighter EMT at Roaring Fork Fire Rescue Authority
Gabriel BonillaGabriel Bonilla
Transportation Driver at Roaring Fork TransportationTransportation Driver at Roaring Fork Transportation