Cephas P Talbot

• Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
• Managed a high volume of 30 inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
• Apply tax code to assist taxpayers in understanding and meeting their tax responsibilities.
• Improves customer satisfaction by resolving issues

efficiently and professionally

• Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendor.
• Verifies that invoice matches purchase order for each pick-up
• Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
• Operated light trucks to deliver loads as far as 25 miles from home location.

• Managed day-to-day business operations.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Performed statistical analyses to gather data for operational and forecast team needs.

• Handled customer inquiries and suggestions courteously and professionally.
• Organize and schedule 15 proposal appointments daily
• Write and respond to email correspondence between staff and their customers
• Develop and maintain client’s online database
• Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
• Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.

• Responsible for all aspects and activities related to human resources and payroll processing
• Established positive and effective communication among unit staff and organization leadership.
• Evaluates performance and makes recommendations for personnel actions
• Built marketing materials for upcoming sales promotion.
• Developed strategies and materials that helped 10 sale associated easily convey information to customers.

• Planned and executed store sales strategies that increased the LTV of customers
• Evaluated the surrounding competition and opportunities using SWOT analysis to build a market breakdown of my competition
• Built marketing materials for upcoming sales promotion.
• Trained multiple employees on using a variety of computer programs including (Microsoft Suite, Canva, etc.
• Managed inventory control, cash control, and store opening and closing procedures.

• Provided sales assistance to account managers including CRM data imputation and maintenance
• Entered data, generated reports, and produced tracking documents.
• Planned, executed, reported, tracked, and documented product campaigns
• Worked with E Commerce and Web design team to strategically drive ecommerce traffic.
• Maintained content and social media calendars based on target audiences
• Improved website design , content (SEO), and contact forms by turning marketing data into actionable insights
• Developed, implemented, and maintained SEO best practices across web properties
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