Cheryl Testa
Long Pond,PA
Summary
Dynamic and results-driven professional with extensive experience in retail, excelling in customer service and inventory management. Proven ability to enhance sales through strategic merchandising and effective problem resolution. Skilled in training staff and optimizing store operations, fostering a positive shopping environment while maintaining high standards of cleanliness and organization.
Overview
2027
2027
years of professional experience
Work History
Health and Beauty Clerk
ShopRite
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote safety and accessibility.
- Collaborated with team members to restock shelves promptly during peak hours.
- Monitored product displays, ensuring compliance with merchandising standards for optimal presentation.
- Assisted in training new staff on operational procedures and customer service best practices.
- Handled returns and exchanges, resolving customer issues with professionalism and care.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Assistant Grocery Manager
Weis Markets
05.2018 - Current
- Assisted in managing daily operations to ensure efficient grocery store functionality.
- Supported inventory management by tracking stock levels and facilitating timely reorders.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Prepared displays and organized product placements to promote sales and improve visibility.
- Trained new employees on operational procedures and company policies for consistency.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.
- Implemented loss prevention measures by establishing security protocols throughout the store, effectively reducing incidents of theft and fraud.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Boosted sales performance with strategic merchandising decisions and regular price adjustments.
- Streamlined workflow processes for increased productivity, implementing new systems and procedures.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented process improvements that streamlined workflow and reduced waste in store operations.
Education
Biology
County College of Morris
Randolph Township, NJSkills
- Problem resolution
- Customer support
- Employee training
- Task delegation
- Stock replenishment
- Store maintenance
- Loss prevention
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Visual merchandising
- Product merchandising
- Ordering of products
- Inventory merchandising
- Positive attitude
- Customer service
- Problem-solving
- Time management
Timeline
Assistant Grocery Manager
Weis Markets
05.2018 - Current
Health and Beauty Clerk
ShopRite
Biology
County College of Morris