Erica McClure
Henderson,KY
Summary
Over 21 years of experience with a single employer, demonstrating adaptability across multiple departments. Proven expertise in retail management and human resources. Seeking new career opportunities to leverage diverse skill set and extensive industry knowledge.
Overview
1
1
Certification
22
22
years of professional experience
Work History
health beauty sales lead
Walmart
Evansville, Indiana
10.2004 - Current
- Trained and mentored new sales associates, enhancing product knowledge to improve customer engagement.
- Conducted training sessions for new employees on sales techniques and procedures, equipping them to meet sales goals.
- Implemented training programs focused on improving team performance and efficiency.
- Resolved customer complaints efficiently, contributing to a positive shopping experience and customer loyalty.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Exceeded department expectations for productivity and accuracy levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Managed cash register operations using POS system and processed sales and returns.
online personal shopper team lead
walmart
Newburgh, Indiana
07.2022 - 07.2023
- Managed online orders and ensured accurate item availability for shoppers.
- Coordinated with fulfillment associates to enhance order processing efficiency.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Assisted in selecting items according to customer preferences.
- Suggested comparable products to replace out-of-stock items.
- Provided exceptional customer service through prompt responses to inquiries.
- Satisfied customers with quick, accurate service under tight deadlines.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Processed refunds, returns and exchanges efficiently.
- Reconciled discrepancies between inventory levels and purchase orders.
- Maintained accurate records of orders, returns, exchanges and payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated positive relationships with grocery store personnel through professionalism and friendliness.
- Recruited, hired and trained new hires to optimize profitability.
- Collaborated with management to provide insights on operations and promotions based on customer preferences.
Seasonal team lead
Walmart
Newburgh, Indiana
06.2021 - 02.2022
- Led team operations to maintain high standards in customer service.
- Engaged with customers to resolve concerns and enhance satisfaction levels.
- Monitored staff performance, providing targeted feedback to support development.
- Trained new associates in store policies and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Coordinated inventory management to ensure product availability.
- Streamlined workflow processes to enhance team efficiency.
Home Department Manager
Walmart
Newburgh, Indiana
10.2020 - 05.2021
- Managed inventory levels to maintain optimal product availability for customers.
- Oversaw daily operations, ensuring efficient merchandise organization and effective displays.
- Developed strategies for optimizing department layout and product placement.
- Created promotional activities and product displays, coordinating special events to enhance sales.
- Implemented best practices to enhance customer service and satisfaction standards.
- Trained and mentored team members on store policies and procedures.
Training Coordinator
walmart
Newburgh, Indiana
01.2009 - 01.2019
- Developed training materials for new associates and employee development initiatives to support onboarding and skill enhancement.
- Coordinated cross-departmental training sessions to improve employee skills and competencies.
- Facilitated workshops that improved team collaboration and communication practices.
- Developed training materials for new associates and ongoing employee development.
- Conducted needs assessments to identify skill gaps through surveys and management feedback, informing tailored training programs.
- Maintained accurate records of training sessions and participant progress for compliance.
- Delivered presentations outlining best practices related to specific job roles and tasks.
- Evaluated employee performance before, during, and after training sessions to measure effectiveness.
Training coordinator
Walmart
Newburgh, IN
01.2008 - 01.2019
- Developed training materials to facilitate onboarding and accelerate new associate integration
- Facilitated onboarding of new hire associates, ensuring smooth integration into teams
- Conducted and tracked completion of all computer-based training modules to maintain compliance
- Maintained accurate records of all trainings conducted.
- Maintained records of training sessions and participant progress for reporting purposes.
- Managed training calendars to ensure timely communication of session topics and dates
- Collaborated with management to identify training needs and career development opportunities.
- Ensured all attendance and associate files were completed and accurately filed for record-keeping
CSM Customer Service Manager
Walmart
Murray, KY
10.2004 - 01.2008
- Delivered exceptional customer service, effectively resolving complaints to maintain customer loyalty.
- Provided customer service to associates and customers, resolving complaints efficiently
- Supervised cashiers, service desk, and cart associates, ensuring adherence to high service standards and customer satisfaction
- Scheduled frontend associates to optimize coverage during peak hours, enhancing customer experience
- Conducted performance reviews to assess team effectiveness and set goals.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Completed register audits and processed cash office money transactions to ensure accuracy
Education
Associate of Arts - Healthcare Administration
Devry University
Online08-2026
Some College (No Degree) - Communications
Murray State University
Murray, KYSkills
- Sales strategy development
- Customer relationship management
- Customer service excellence
- Training program development
- Onboarding
- Orientation programs
- Team leadership and building
- HR management
- Retail operations management
- Inventory optimization
- Sales reporting
- Problem resolution
- Time management
- Product merchandising
- Communication skills
Certification
- HIPPA certified
- food safety certified
Timeline
online personal shopper team lead
walmart
07.2022 - 07.2023
Seasonal team lead
Walmart
06.2021 - 02.2022
Home Department Manager
Walmart
10.2020 - 05.2021
Training Coordinator
walmart
01.2009 - 01.2019
Training coordinator
Walmart
01.2008 - 01.2019
health beauty sales lead
Walmart
10.2004 - Current
CSM Customer Service Manager
Walmart
10.2004 - 01.2008
Associate of Arts - Healthcare Administration
Devry University
Some College (No Degree) - Communications
Murray State University