Cheryl Thames
Apopka,FL
Summary
Dynamic professional with a proven track record at The Mortgage Inc, adept in appraisal analysis and fostering seamless communication. Excelled in enhancing loan approval times and boosting sales revenue by identifying customer needs. Demonstrated expertise in regulatory compliance and building customer rapport, contributing significantly to team success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Mortgage Closer
The Mortgage Inc
09.2015 - 03.2024
- Organized and prioritized multiple loan files simultaneously, maintaining strict deadlines to meet client expectations.
- Coordinated scheduling of closings between buyers, sellers, attorneys, and lenders for a smooth transaction experience.
- Facilitated clear communication channels between all parties involved in each transaction for more efficient problem resolution when needed.
- Reviewed executed documents thoroughly post-closing to ensure completion of required forms before final submission to investor or servicer partners
- Expedited loan approval times through diligent tracking of underwriting conditions and proactive communication with all parties involved.
- Balanced funding sheets accurately, verifying that all financial figures were correct before disbursing funds to appropriate parties.
Customer Service Sales Representative
Connections for Business
03.2022 - 04.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity
- Informed customers of promotions to increase sales productivity and volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
Sales and Marketing Intern
Enterprise Products
02.2017 - 07.2019
- Conducted basic market research to identify customer needs.
- Tracked campaign performance using analytics tools, providing valuable insights for future marketing efforts.
- Managed customer expectations and helped navigate sales processes.
- Created graphic representations of data and translated complex research into easily readable content for stakeholders.
- Collaborated with the sales team, contributing to a significant increase in revenue.
Education
High School Diploma -
Evens Main Campus
Orlando, FL06-1984
Skills
- Closing disclosure
- Appraisal analysis
- Risk assessment
- Document preparation
- Quality control measures
- Deadline adherence
- Regulatory compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved mortgage issues which led to closing results .
Affiliations
- Florida Notary
Timeline
Customer Service Sales Representative
Connections for Business
03.2022 - 04.2022
Sales and Marketing Intern
Enterprise Products
02.2017 - 07.2019
Mortgage Closer
The Mortgage Inc
09.2015 - 03.2024
High School Diploma -
Evens Main Campus
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