Lisa Downey
Chico,CA
Summary
Detail-oriented and highly organized mortgage closer with over 20 years of experience in the mortgage lending industry. Expertise in reviewing and preparing closing documents, ensuring compliance with federal and state regulations, and coordinating effectively with title companies and borrowers. Committed to delivering seamless and timely closings while providing exceptional customer service. Proven track record of fostering positive relationships that enhance client satisfaction and streamline the closing process.
Overview
9
9
years of professional experience
1
1
Certification
Work History
MORTGAGE CLOSER
Change Lending
01.2020 - 01.2022
- Achieved timely completion of data entry for loan documents, leading to increased processing speed. Enhanced accuracy in document preparation, contributing to a reduction in errors. Optimized record management practices, resulting in improved efficiency of loan processing.
- Managed thorough preparation of closing disclosures, diligently balancing files to guarantee integrity and compliance in documentation.
- Analyzed loan submissions for precision and thoroughness, supporting efficient funding operations.
- Managed communication channels to effectively synchronize closing activities with borrowers, lenders, and title companies.
- Assessed and validated loan documentation, guaranteeing adherence to established regulatory requirements.
- Developed and delivered comprehensive training on closing procedures and best practices to junior staff members.
- Developed detailed workflows to facilitate faster closing processes and reduce error rates.
- Collaborated with clients to identify and resolve issues, ensuring a smooth closing process.
- Analyzed and refined workflows to elevate operational efficiency during loan closing processes.
- Analyzed and confirmed accuracy of executed documents following closing to support timely submission to investor or servicer partners.
- Cultivated robust relationships with clients and real estate agents to enhance trust in the mortgage closing process.
- Managed interactions with underwriters, processors, and title companies, enhancing efficiency in loan closings.
- Refined and standardized document preparation and verification procedures to improve overall loan closing efficiency.
- Contributed to strategic meetings focused on elevating client service standards across the entire mortgage department.
- Coordinated communication efforts to ensure all parties were informed and engaged in transaction processes.
- Analyzed changes in lending regulations to identify trends impacting the mortgage closing process.
- Facilitated knowledge-sharing sessions for new mortgage closers, emphasizing industry standards and effective closing techniques.
- Facilitated streamlined recording of mortgage documents through strategic alliances with local government offices, improving processing times.
- Executed efficient organization and prioritization of loan files, consistently adhering to deadlines to fulfill client expectations.
- Analyzed and confirmed accuracy of financial figures on funding sheets, ensuring proper allocation of funds to relevant stakeholders.
- Oversaw large volume of loans, maintaining exceptional accuracy and professionalism to meet and exceed established performance benchmarks.
- Facilitated timely loan approvals by ensuring thorough tracking of underwriting conditions and maintaining proactive dialogue with relevant parties.
- Oversaw the safeguarding of sensitive financial information through effective document storage and disposal practices.
- Identified and mitigated potential delays during pre-closing processes, ensuring smooth transaction flow.
- Streamlined processes for calculating escrow amounts by utilizing improved data entry practices and ensuring meticulous verification of all calculations.
- Streamlined loan documentation process by enforcing meticulous quality control standards to ensure precision.
- Managed logistics of closing appointments between buyers, sellers, attorneys, and lenders to promote a smooth transaction experience.
- Streamlined mortgage closing operations, ensuring accuracy and timeliness to foster positive customer experiences and uphold professional standards.
- Conducted thorough reviews of mortgage transactions to guarantee alignment with federal and state regulatory standards.
- Reviewed and finalized preliminary settlement statements and loan closing instructions, ensuring compliance with industry standards for title companies and closing agents.
- Enhanced customer satisfaction and drove successful deal closures by maintaining transparent and constructive communication channels.
- Analyzed title insurance and flood zone certifications to verify adherence to established closing standards for all properties.
- Cross-checked closing financial disclosures with settlement and escrow figures, ensuring accurate reflection of borrower expenses.
- Orchestrated innovative sales initiatives to effectively finalize complex transactions.
- Analyzed client needs and developed personalized solutions to enhance satisfaction and effectiveness.
- Engaged with lenders, agents, and legal teams to effectively troubleshoot and resolve transactional and title discrepancies.
- Evaluated and monitored loan applications from initiation to completion, ensuring adherence to established protocols.
- Conducted thorough evaluations of loan requests and documents, focusing on accuracy and completeness.
- Provided support to customers in navigating loan application requirements and paperwork completion.
- Analyzed pipeline data to systematically track and document the status of loans.
- Conducted thorough assessments of applicants' credit histories and related documents to determine loan feasibility.
- Identified and analyzed potential risks associated with loan products to provide tailored recommendations for customer needs.
- Managed ongoing communication and engagement with customers, lenders, and third parties to ensure alignment and satisfaction.
- Transformed technical financial data into understandable terms for applicants, enhancing their decision-making process.
- Compiled detailed closing packages, focusing on accuracy in drafting and presentation.
- Investigated legislative changes and revised industry standards to align with new regulatory requirements.
- Guided loan personnel in maintaining exceptional customer service and achieving performance benchmarks.
- Managed comprehensive closing procedures, focusing on meticulous document verification and proactive client interaction.
- Achieved significant brand awareness through innovative secondary marketing strategies. Drove impactful marketing campaigns that effectively engaged target demographics and expanded overall market reach. Improved promotional efforts that led to increased customer interaction and loyalty.
- AKA Commerce Home Mortgage
- Reviewed and completed closing disclosures, maintaining high standards of accuracy and transparency in client transaction processes.
UPFRONT SUPPORT / LOAN SETUP
Commerce Home Mortgage
01.2018 - 01.2020
- Developed and implemented strategies for Chico branch opening, partnering with top loan officer to maximize market impact.
- Facilitated seamless office operations by providing essential support to staff. Streamlined equipment and supply ordering processes to optimize resource availability.
- Coordinated the preparation and transmission of initial disclosures alongside the organization of loan application files.
- Assessed financial information and organized borrower documentation to ensure compliance with lending standards.
- Conducted thorough processing of applications and meticulous file scrubbing to enhance underwriter accuracy.
- Analyzed and refined operational workflows for loan officers to improve lead acquisition strategies.
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Adapted to diverse work environments, contributing to team success and achieving personal objectives.
- Showcased agility in learning and flexibility in responding to changing situations.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
- Cultivated strong relationships through respectful interactions and a commitment to providing assistance as needed.
MORTGAGE CLOSER/ TEAM LEAD
Caliber Home Loans/Mission Hills
01.2013 - 01.2018
- Facilitated coordination and supervision of 15 closers, reinforcing accountability in pipeline management operations.
- Designed and delivered targeted workshops and training sessions on TRID implementation, equipping team members with essential skills for optimal performance.
- Addressed and resolved all closing and post-closing issues, ensuring timely and efficient processing of transactions.
- Crafted detailed guidelines for TRID to ensure adherence to regulatory standards.
- Managed communication and logistics with lenders, title companies, and clients to achieve seamless mortgage closings.
- Analyzed and validated loan documents for adherence to compliance requirements and accuracy, facilitating smooth closing processes.
- Developed and delivered instructional materials to enhance junior staff's understanding of closing procedures and documentation requirements.
- Reviewed and corrected loan file discrepancies, enhancing operational efficiency and minimizing processing delays.
- Implemented and maintained electronic document systems to ensure efficient processing and support organizational productivity.
- Reviewed and verified loan documents for compliance and accuracy before closing.
- Coordinated with lenders, title companies, and clients to ensure seamless mortgage closings.
Education
Associate of Science -
Butte College
Oroville, CA05-1989
Skills
- Experience with TRID processes
- Experience with RESPA guidelines
- Wire transfer coordination
- Upfront Disclosures
- Post-Closing and audit processes
- Knowledgeable in Encompass functionalities
- Knowledgeable about MERS
- Knowledgeable in LOS applications
- Strategic issue analysis
- Verification of document precision
- Escrow and title coordination
- Effective communication
- Closing disclosure
- Appraisal data interpretation
- Risk management assessment
- Document preparation
Certification
Notary
Timeline
MORTGAGE CLOSER
Change Lending
01.2020 - 01.2022
UPFRONT SUPPORT / LOAN SETUP
Commerce Home Mortgage
01.2018 - 01.2020
MORTGAGE CLOSER/ TEAM LEAD
Caliber Home Loans/Mission Hills
01.2013 - 01.2018
Associate of Science -
Butte College
Date Applied
2025-12-30
Personal Information
Title: Mortgage Funder, Closer, Setup