Confident Mortgage Loan Closer touting 15 years of expertise working in high-volume environments. A knowledgeable professional with a background reviewing documentation in accordance with corporate procedures. A smart individual with exceptional communication skills that have been honed collaborating with attorneys, title company representatives and customers.
Hi, I’m
Siobhan Matthews
Senior Mortgage Closer
Alsip,IL
Summary
Overview
10
years of professional experience
Work History
GreenState Credit Union/Midwest Community Bank North Liberty, IA
Senior Mortgage Loan Closer
06.2020 - 04.2023
Job overview
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Developed and maintained relationships with customers, lenders and other 3rd parties.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Pleasantly answered questions from customers, typically returning calls within 1 hours.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Successfully balanced final figures.
- obtained final numbers once balanced to release the wire to title for loan funds.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Fielded customer complaints and provided solutions.
Horizon Bank Merrillville, IN
Senior Mortgage Loan Closer
04.2016 - 06.2020
Job overview
- Produced a Closing Manual and updated monthly per investor standards.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- balanced my figures with title figures to produce final numbers for borrowers to come to close with.
- Sent wires to title per final figures.
Stonegate MortgageOak Brook, IL
Senior Mortgage Loan Closer
07.2013 - 04.2016
Job overview
- Developed and maintained relationships with customers, lenders and other 3rd parties.
- Helped train new closers and kept them informed of new investor guidelines.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- finalized wires and sent to title agents with accuracy for closing.
Education
Moraine Valley Community CollegePalos Hills, IL
Associate of Arts from Elementary Education
University Overview
CERT New Lenox, IL
Certificate in Disaster Preparedness
University Overview
Skills
- Issue Resolution
- Customer Interaction
- Customer Service
- Closing Disclosures
- TRID
- Typing
- Government Standards
- Loan Inquiry Response
- Real Estate Lending Processes
- Microsoft Office
- Wire Transfer
- Oral and Written Comprehension
- Knowledge of VA Loan Process
- Disaster Psychology
- Arranging Paperwork
- Real Estate Title Concepts
- Title Requirements
- Real Estate Appraisal
- Loan Application Management
- Reviewing Contracts
- Document Analysis
- Government Lending
- Disbursement Management
- Customer Satisfaction
- Regulatory Compliance
- Active Listening and Learning
- Invoice Preparation
- Analytical and Critical Thinking
- Manage Complaints
- Serve Customer Needs
- Lender Collaboration
- Tax Code Knowledge
- Settlement Statements
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
Timeline
Senior Mortgage Loan Closer
GreenState Credit Union/Midwest Community Bank
06.2020 - 04.2023
Senior Mortgage Loan Closer
Horizon Bank
04.2016 - 06.2020
Senior Mortgage Loan Closer
Stonegate Mortgage
07.2013 - 04.2016
Moraine Valley Community College
Associate of Arts from Elementary Education
CERT
Certificate in Disaster Preparedness
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