Cheryl Thornton
MOBILE,AL
Summary
Dynamic Senior Service Representative with a strong work ethic and proven problem-solving abilities. Expertise in training teams and enhancing customer experiences, driving operational efficiency and team performance.
Overview
23
23
years of professional experience
Work History
Senior Service Representative
Laboratory Corp Of America
Mobile, AL
06.2009 - Current
- Oversaw daily operations and ensured compliance with laboratory standards and protocol
- Trained and mentored new service representatives to enhance team performance and knowledge retention.
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Very knowledgeable of job and helped other service representatives
- Served as a liaison between customers and internal teams, ensuring seamless coordination of resources to fulfill client needs effectively.
Correctional Sergeant
East Mississippi Correctional Facility
Meridian, MS
02.2003 - 05.2006
- Supervised daily operations of facility, ensuring compliance with security protocols and regulations.
- Trained and mentored staff on emergency procedures and inmate management techniques.
- Conducted regular inspections to identify potential hazards, enforcing corrective actions as necessary.
- Facilitated conflict resolution among inmates, promoting a safe and secure facility atmosphere.
- Prepared detailed reports on incidents, ensuring accurate documentation for administrative review and analysis.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Education
Bachelor of Science - Family And Human Development (BS)
Arizona State University
Tempe, AZ05-2026
No Degree - Business Administration Certificate
Remington College
Mobile, AL06-2009
No Degree - Medical Billing And Coding Certificate
Hunter Business School
Levittown, NY11-1995
Skills
- Strong work ethic
- Empathy and patience
- Goal-oriented mindset
- Training and mentoring
- Time management
- Complaint handling
- Customer service
- Problem-solving
- Team collaboration
- Multitasking and organization
Timeline
Senior Service Representative
Laboratory Corp Of America
06.2009 - Current
Correctional Sergeant
East Mississippi Correctional Facility
02.2003 - 05.2006
Bachelor of Science - Family And Human Development (BS)
Arizona State University
No Degree - Business Administration Certificate
Remington College
No Degree - Medical Billing And Coding Certificate
Hunter Business School