CHERYL TIGER

• Ensure correct information on inspection reports and submit to correct AHJ's.
• Collect billing information for invoicing.
• Maintain updated Technician and Company credentials across different platforms.
• Maintain supply of different inspection tags, bottles, and boxes for testing.
• Create accurate work orders for inspection and service jobs.
• Submit sprinkler heads and AF solutions for testing.
• Managed daily administrative tasks, ensuring efficient operation of office functions.
• Developed and maintained filing systems, improving document retrieval and organization processes.
• Implemented process improvements to enhance workflow efficiency across multiple departments.

• Communicate effectively and accurately to enter data to help set up clients' NAIA Account.
• Answer calls and help troubleshoot account management.
• Worked on project to research schools and enter data into NAIA database.
• Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
• Reduced call center wait times by streamlining the dispatch process for faster response times.

Member of Phi Theta Kappa Honor Society