Cheryl Tilley
Eagle Grove,IA
Summary
Dynamic customer service. Proven ability to train new employees and maintain high-quality standards. Proficient in data entry and inventory management, ensuring seamless workflow and enhanced productivity. Committed to delivering exceptional service and fostering team collaboration.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Possesses strong customer service and phone skills. Hard worker, self motivated and willing to learn new skills.
Overview
19
19
years of professional experience
Work History
Laborer Operator
Nestle Purina PetCare
08.2022 - Current
- Operated and maintained production machinery to ensure efficient workflow and product quality.
- Monitored inventory levels, ensuring timely replenishment of materials for uninterrupted production.
- Train new employees
- Trained new employees on safety protocols and operating procedures for machinery use.
Certified Pharmacy Technician
Wagner Pharmacy
03.2007 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
Education
Associate of Arts - Office Technology Specialist
Iowa Central Community College
Fort Dodge, IA05-1996
Skills
- Customer service
- Data entry
- Customer relations
- Microsoft outlook
- Paperwork processing
- Appointment scheduling
- Documentation
- Prioritization
- Clerical support
- Filing
- Coordination
- Reading comprehension
Timeline
Laborer Operator
Nestle Purina PetCare
08.2022 - Current
Certified Pharmacy Technician
Wagner Pharmacy
03.2007 - 08.2022
Associate of Arts - Office Technology Specialist
Iowa Central Community College