Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist

Cheryl Verdino

Toms River,NJ

Summary

Dynamic Store Manager with extensive experience at Family Dollar, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and problem-solving. Skilled in inventory control and store operations, fostering a positive work environment while achieving operational excellence.

With proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

9
9
years of professional experience

Work History

Store Manager

Family Dollar
09.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Department Supervisor

Lowe's
05.2020 - 09.2022
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.

Store Manager

Family Dollar
03.2016 - 02.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Central Regional HS
Bayville, NJ
06.1988

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership

Accomplishments

  • Managed a store that exceeded company expectations in every category .
  • Promoted to Training Store Manager
  • Store was Model store for 2023/ 2024
  • Best overall shrink vs Goal 2024

Timeline

Store Manager

Family Dollar
09.2022 - Current

Department Supervisor

Lowe's
05.2020 - 09.2022

Store Manager

Family Dollar
03.2016 - 02.2020

Central Regional HS

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Cheryl Verdino