CHERYL WALTMAN
Shorestation Okoboji
Spirit Lake,IA
1
Certification
30
years of professional experience
Experienced office manager with a strong background in customer service, office management, and clear communication. Skilled in QuickBooks, Excel, bookkeeping, and account reconciliation, with a focus on improving efficiency and supporting accurate daily operations.
Work History
Office Manager
8 Years 7 Months- Managed daily office operations, ensuring accurate scheduling, documentation, and customer communication.
- Coordinated invoicing, accounts receivable, and payment processing with strong attention to detail.
- Supervised administrative workflows to improve efficiency across sales, service, and customer support tasks.
- Maintained organized records for inventory, contracts, and customer files to support timely follow-up.
- Streamlined office procedures by standardizing filing, reporting, and data entry processes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Interceded between employees during arguments and diffused tense situations.
Accounting Manager
7 Years 3 Months- Directed month-end close, ensuring accurate journal entries, accruals, and reconciliations.
- Oversaw general ledger integrity and resolved complex account discrepancies.
- Prepared financial statements and management reports for leadership review.
- Managed budgeting and forecasting processes to support operational planning.
- Coordinated audit requests, supporting external and internal audit readiness.
- Mentored accounting staff and reviewed work for accuracy and completeness.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Completed bi-weekly payroll for company employees.
- Developed and implemented various procedures to improve accounting process.
- Generated monthly and quarterly financial statements for executive review.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Implemented efficient budgeting processes to forecast expenses and monitor actual performance against projections.
- Oversaw payroll processing, ensuring accuracy and timely distribution of employee payments.
- Reduced outstanding accounts receivable through more effective communication strategies with clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
General Manager
7 Years 8 Months- Led hiring, onboarding, and coaching efforts to build accountable, high-performing teams.
- Managed scheduling and labor deployment to support coverage, productivity, and service flow.
- Improved processes across shift execution, communication, and accountability to strengthen overall efficiency.
- Directed daily store operations, ensuring consistent service standards and operational readiness.
Education
No Degree - Secretarial
Skills
Office management
Financial accounting
QuickBooks
Word
Excel
Billing
Account reconciliation
Payroll management
QuickBooks
Word
Excel
Customer service
Customer relations
Employee relations
Human resources
Certification
Registered Notary
Timeline
Office Manager
Shorestation Okoboji
2018.03 - CurrentRead More
Accounting Manager
Echo Plus
2005.03 - 2012.06Read More
General Manager
Kum & Go
1997.01 - 2004.09Read More
Indian Meridian Vo-tech
No Degree from Secretarial
Read More