Cheryl Washington
Spring
Summary
Seeking a position utilizing the skills and abilities that I have possessed
Overview
21
21
years of professional experience
Work History
Insurance Coordinator
United Healthcare
Houston, Texas
07.2014 - 07.2020
- Approve authorizations, create invoices, Contact providers to set up appoinments for Members services
- Call members for annually review
- Verify eligilbilty.
HR Assistant/Call Center Rep
Dish Network
Houston, Texas
03.2004 - 03.2010
- Screened applications and resumes, setup interviews, conduct new hire orientaion, answer incoming line, conduct background checks, send potential employees for drug screen, run reports, direct inbound calls in phone queue to improve call flow.
Claims Adjuster
Liberty Mutual Insurance
Houston, Texas
12.1999 - 07.2003
- Process claims, determine liability, process payments, maintained up to date records at all times
- Worked with upper management to ensure appropriate changes were made to iamprove customer satifaction, Formulated and enforced Service Center policies, procedures and quality assurance measures.
Education
Certified Medical Billing and Coding -
Skills
- File and records management
- Claims
- Medical billing and coding
- ICD-10 Coding
- Customer service and assistance
- Insurance claims and denial processes
- Problem-solving
- Insurance Verification
- Insurance coverage verification
Timeline
Insurance Coordinator
United Healthcare
07.2014 - 07.2020
HR Assistant/Call Center Rep
Dish Network
03.2004 - 03.2010
Claims Adjuster
Liberty Mutual Insurance
12.1999 - 07.2003