Cheryl Webb
Indianapolis
Summary
Dynamic individual with hands-on experience as an Auditor and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
33
33
years of professional experience
Work History
Auditor
Republic Airways
8909 Purdue Road
08.2011 - 04.2023
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Followed established auditing processes to meet internal and regulatory requirements.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Communicated with Pilots and Mechanic staff members to obtain necessary information for audits.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Customer Service Representative
Airborne Express
5636 Progress Road, Indianapolis, IN 46241
06.1990 - 06.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Education
High School Diploma -
Benjamin Bosse High School
1300 Washington Ave., Evansville, IN 47714Skills
- Attention to detail, Problem resolution
- Customer service
- Team collaboration
- Audit reporting
- Data entry
- Decision-making
- Customer relations, Active listening
- Compliance standards
- Computer proficiency, Microsoft Excel
- Complaint handling
Timeline
Auditor
Republic Airways
08.2011 - 04.2023
Customer Service Representative
Airborne Express
06.1990 - 06.2002
High School Diploma -
Benjamin Bosse High School