Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Cheryl Wheeler

Kissimmee,Fl

Summary

Dynamic team leader with a proven track record at Foundever, enhancing customer service strategies and driving operational excellence. Skilled in problem-solving and relationship building, I implemented process improvements that boosted efficiency and mentored junior staff, fostering a collaborative environment focused on achieving team goals.

Overview

13
13
years of professional experience

Work History

Team Leader

Foundever
02.2017 - 09.2024
  • Led cross-functional teams to enhance customer service strategies, driving operational excellence.
  • Mentored junior team members, fostering professional development and skill advancement.
  • Implemented process improvements that increased efficiency in daily operations and resource management.
  • Analyzed performance metrics to identify trends and inform strategic decision-making initiatives.
  • Facilitated regular team meetings to promote communication, collaboration, and problem-solving among staff.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Server

Cocky Rooster
04.2011 - 05.2017
  • Delivered exceptional customer service to enhance guest satisfaction and retention.
  • Managed dining area, ensuring cleanliness and organization during high-volume shifts.
  • Trained new staff on menu offerings, service standards, and operational procedures.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of banquet areas, adhering to health and safety standards throughout events.

Education

High School Diploma -

Brantley County High
Nahunta, GA
06-1992

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Safety
  • Relationship building
  • Client support
  • Client service

Interests

  • Outdoor Recreation
  • Volunteering
  • Baking
  • Gardening
  • I enjoy helping others and giving back to the community

Timeline

Team Leader

Foundever
02.2017 - 09.2024

Server

Cocky Rooster
04.2011 - 05.2017

High School Diploma -

Brantley County High

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