Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Hi, I’m

Cheryl Williams

Miami Gardens,FL
Cheryl Williams

Summary

To secure a position in a reputable organization that seeks an ambitious customer service, patient care oriented individual to utilize and expand my learnings, knowledge, and skills.

Resourceful professional in the field of interviewing, known for high productivity and efficiency in task completion. Specialize in effective communication, data analysis, and conflict resolution skills. Excel using empathy, active listening, and adaptability to navigate diverse interactions and achieve objectives.

Overview

19
years of professional experience
1
Certification

Work History

CONTINENTAL BLOOD BANK
Fort Lauderdale, US

Interviewer/ Donor Aide
02.2024 - Current

Job overview

  • Check in Donors, Finger Stick for Iron levels
  • Interview incoming Donors, Take Vitals, Blood Pressure, Weight
  • Proved Payments

Mactown Inc
Miami, US

Behavioral Health Technician
04.2023 - Current

Job overview

  • Document client's behavior and assist as needed
  • Chart monthly skills and training
  • Assist with daily training and activities
  • Assist with going out into the community teaching life skills providing money management skills
  • Drive clients to the Adult Care Center from their home

Doctors United INC
Dania Beach, Florida

Front Desk Adu
09.2024 - 02.2025

Job overview

  • Ensured that the lobby area was clean, organized, and presentable at all times.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Enforced safety regulations within the premises while providing a secure environment for staff and guests.
  • Verified accuracy of billing statements prior to sending out invoices or accounts receivable documents.
  • Provided support with administrative tasks such as filing paperwork or photocopying documents.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Responded to emails promptly and professionally.
  • Monitored inventory levels of office supplies and equipment regularly.
  • Prepared daily reports summarizing front desk operations and activities.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
  • Scheduled appointments for customers and answered phone calls in a timely manner.

VA Hospital
Miami, US

Certified Nursing Assistant
08.2019 - 08.2022

Job overview

  • Answering patient calls and determining best way to assist
  • Provide high quality care to patients, as well as assisting in daily living such as bathing, bed pan changes, using transferring devices, medication assistance, emptying drainage bags and dressing and grooming
  • Perform vital signs and glucose checks on patience, maintaining effective team collaboration, and consistent delivery of empathetic care and respect to patient and family

Regal Distinctive Home Care (Etairos Health)
Miami, US

Home Health Aide
03.2006 - 01.2020

Job overview

  • Assist hospice patients with bathing and feeding, proper hygiene, and activities of daily living- accompanying patients to appointments
  • Assist with Medication Reminding
  • Assist with Laundry

Eastern Seals of Miami Florida Adult daycare
Miami, US

CNA - Certified Nursing Assistant
10.2018 - 06.2019

Job overview

  • Assist Clients with meals, assist with bathroom and Changing., dressing patients
  • Assist with medications
  • Took vital's assist with walking
  • Driving van to and from the center

Education

Florida Southern College
Miami Fl

Associate of Science from Medical Assistant
10-2025

University Overview

Smart Horizons

High school diploma from All
06.2017

University Overview

Skills

  • Customer Service
  • Patient Care Technician
  • Home Health Aide
  • Phlebotomy training
  • Microsoft office Proficient
  • Hospice Care
  • Caregiving
  • Hospital Experience
  • Vital Signs
  • Experience Administering Injections
  • Foley catheter
  • Acute care
  • Certified Nursing Assistant
  • Medication Administration
  • Critical Care Experience
  • Documentation review
  • Medical terminology
  • Patient care
  • Patient service
  • Basic life support
  • Patient monitoring
  • Driving van
  • EMR Systems
  • Behavioral Health
  • Nursing
  • Computer skills
  • Driving
  • Communication skills
  • Computer literacy
  • Intake
  • FDA regulations
  • Phlebotomy
  • Long term care
  • Microsoft Publisher
  • Microsoft Word
  • Participant screening
  • Transportation management systems
  • CPR
  • Data collection
  • Cash handling
  • Senior care
  • Geriatrics
  • Pediatrics
  • First aid

Certification

  • AED Certification, 06/01/22 to 06/01/24
  • First Aid Certification, 06/01/22 to 06/01/24
  • CNA
  • CPR Certification, 06/01/22 to 06/01/24
  • Driver's License
  • BLS Certification, 06/01/22 to 06/01/24
  • Certified Home Health Aide
  • State Tested Nursing Assistant
  • Certified Nurse Assistant (CNA) - [State] Department of Public Health.

Personal Information

Personal Information
Work Permit: Authorized to work in the US for any employer

Assessments

Assessments
Home health aide skills, Proficient, 11/01/22

Timeline

Front Desk Adu
Doctors United INC
09.2024 - 02.2025
Interviewer/ Donor Aide
CONTINENTAL BLOOD BANK
02.2024 - Current
Behavioral Health Technician
Mactown Inc
04.2023 - Current
Certified Nursing Assistant
VA Hospital
08.2019 - 08.2022
CNA - Certified Nursing Assistant
Eastern Seals of Miami Florida Adult daycare
10.2018 - 06.2019
Home Health Aide
Regal Distinctive Home Care (Etairos Health)
03.2006 - 01.2020
Florida Southern College
Associate of Science from Medical Assistant
Smart Horizons
High school diploma from All
Cheryl Williams