Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Cheryl Wright

Jacksonville,FL

Summary

Over 8 years of work experience which includes, but not limited to, customer service, legal work, and community service. Dedicated professionalism with great oral written communication skills, problem solving skills, time management, and leadership skills.

Overview

7
7
years of professional experience

Work History

Escalations Specialist, Compliance

Citibank
Jacksonville, FL
01.2019 - Current
  • Helped clients develop personalized plans for managing their debt and improving financial stability.
  • Handling escalated calls using problem solving skills to resolve clients concerns.
  • Acts as a liaison between lower level collectors and upper management on support calls for processes, procedures, and systemic functions.
  • Selected for a 6 moth loan as an processor in the mortgage department

Receptionist

Nooney and Roberts Law Firm
Jacksonville
- Current
  • Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail
  • Also open, and close legal cases.

Adult Substance Abuse Tech (SAT)

Gateway Community Center
08.2017 - 03.2018
  • Supplied direct care to adult patients as assigned by Program Director
  • Completed room inspections, documented, and post results
  • Maintained occurrence reports, Behavioral form reports and communicated all within the Pass down Log (PDL).

COMMUNITY HEALTH WORKER

THE MAGNOLIA PROJECT
08.2012
  • Outreach services, and health education for women ages 15-44 at several local Data Entry, community events, college campuses and low-income housing
  • Assessed individual client needs to determine effective treatment plans
  • Wrote and distributed educational literature for a variety of diseases
  • Ensured clarity and effectiveness of community informational pamphlets
  • Maintained strong communication network with neighborhood and city organizations.

Education

Cosmetology -

Florida career college
03.2013

High school diploma -

Partners in education
08.2010

Skills

  • Compliance Monitoring
  • Microsoft Office
  • Call Documentation
  • Customer Service

Activities

Community service hours at City Rescue Mission, women’s facility.

References

References available upon request.

Timeline

Escalations Specialist, Compliance

Citibank
01.2019 - Current

Adult Substance Abuse Tech (SAT)

Gateway Community Center
08.2017 - 03.2018

COMMUNITY HEALTH WORKER

THE MAGNOLIA PROJECT
08.2012

Receptionist

Nooney and Roberts Law Firm
- Current

Cosmetology -

Florida career college

High school diploma -

Partners in education

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