Delilah Garcia
Antelope,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Caring Mental willing to work as many hours per week as necessary. Adept at providing mental health care services to people of different backgrounds. Effective communication and behavioral plan implementation abilities. Focused on enhancing the quality of life of patients. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Multi-talented Personal Care Aide with 10 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Escalations Specialist, Compliance
Gap Inc Direct
Sacramento, CA
09.2013 - Current
- Provided feedback on existing processes based on observations from dealing with escalated cases.
- Collaborated with cross-functional teams to ensure timely resolution of escalated cases.
- Participated in regular meetings with management to discuss escalated cases
- Analyzed past customer escalations to develop strategies for preventing future occurrences.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Reviewed process documentation for accuracy and completeness of escalation procedures.
- Kept records of customer interactions or transactions.
- Monitored customer service calls to ensure adherence to company policy regarding escalations.
- Updated databases with new and modified customer data.
- Provided detailed information on customer escalations, including root cause analysis and resolution details.
- Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Behavioral Aide Assistant
Rosie Keiser Care.com
Sacramento, CA
01.2023 - 11.2023
- Encouraged positive relationships between peers by facilitating discussions about feelings and emotions.
- Monitored student performance and maintained accurate records to assess progress.
- Monitored client progress and documented changes in behavior.
- Conducted assessments of clients' needs and developed individualized care plans based on findings.
- Taught clients how to manage stress through relaxation techniques and breathing exercises.
- Supervised and secured patients restricted to assigned areas.
- Administered medications, monitored vital signs, collected specimens and drew blood samples.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Supervised field trips or visits outside the facility as part of an overall treatment plan.
- Developed and implemented behavior intervention plans for clients.
- Educated caregivers about effective methods for handling difficult situations with their children.
- Utilized positive reinforcement techniques to encourage appropriate behaviors.
- Enforced rules consistently while providing support and understanding when necessary.
- Supported families of clients by offering guidance on managing challenging behaviors.
- Provided transportation services for clients attending appointments or events away from the facility.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Childcare Assistant
Villar Childcare
Sacramento, CA
01.2007 - 11.2010
- Supervised and cared for children ages 2 to 18.
- Used clear communication and professionalism to develop constructive relationships with families.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Observed behavioral issues to alert parents or guardians.
- Supported children's emotional and social development with one-on-one attention.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Recorded child behavior, food, and medication information for supervisors.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Enforced rules to teach good manners and maintain safe environment.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Developed and enforced positive strategies to encourage good behavior.
- Developed and implemented lesson plans and activities for children of various ages.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Accompanied children on field trips and assisted them with personal hygiene routines.
Education
GED -
Freemont
Sacramento, CA05-1996
Skills
- Microsoft Office
- Training Delivery
- Escalation Management
- Financial Services
- Compliance Monitoring
- Call Documentation
- Regulatory Compliance
- Customer Service
- Needs Assessment
- De-Escalation Techniques
- Quality Control
- Policies and Procedures Adherence
- Remote Office Availability
- Data Collection
- Crisis Intervention
- Medication Administration
- Patient Records Documentation
- Behavior Modification Techniques
- Suicide Risk Assessments
- Patient Monitoring
- Critical Thinking
- Calm Under Pressure
- Fluent in Spanish
- Computer Skills
- Organization and Time Management
- Behavior Analysis
- Intervention Planning
- Behavior Modification
- Behavior Intervention
- Crisis Intervention Strategies
Accomplishments
- Awarded for exceptional De-Escalation Skills
- CPR certified
- Behavioral Award
Certification
CPR Certificate
Behavioral Training
Timeline
Behavioral Aide Assistant
Rosie Keiser Care.com
01.2023 - 11.2023
Escalations Specialist, Compliance
Gap Inc Direct
09.2013 - Current
Childcare Assistant
Villar Childcare
01.2007 - 11.2010
GED -
Freemont