Cheryl Ann Cappello
East Haven,CT
Summary
Dental management professional with 30+ years of cross trained experience as a dental assistant, patient care representative, and now office manager. A dedicated multitasker, focused on providing top quality customer service.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Mondovi Dental - New Haven
New Haven , CT
2017.06 - 2022.02
- Supervised and led team of one dentist, two hygienists and one assistant
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Prepared bank deposits, posted daily revenue and prepared end of day reports
- Sent out bills and managed payments, collections and deposits
- Conducted performance reviews
- Addressed patient and staff concerns, resolving multi-facet problems
- Managed and delegated duties regarding OSHA,CDC & HIPPA compliance
- Attended staff meetings and acted as the liaison between staff and corporate management
- Managed inventory, ordered supplies
- Managed correspondence between dentist and specialists
- Motivated staff to reach production goals
Personal Care Representative/Patient Coordinator
Gerald Alexander, DMD.
New Haven , CT
2010.06 - 2017.06
- Answered phones with enthusiasm and proper phone manners
- Scheduled patients,managed recall system
- Called in prescriptions
- Prepared letters to specialist and exchanged X-rays
- Reviewed treatment plan, prepared pretreatment estimates, discussed with patients
- Sent out billing, and recorded accounts receivable
- Prepared and processed insurances
- Occasional assisted
Dental Assistant
Gerald Alexander, DMD
New Haven , CT
1985.06 - 2010.06
- Four handed dentistry which included, general, endo and sometimes oral surgery procedures
- Exposed radiographs traditionally and digitally using Dexis
- Managed patient information in paper chart , MacPractice & Windows software
- Ordered supplies
- Gave postoperative instructions
- Discussed case presentations
- Set -up, break down, and sterilization of rooms and instruments
- Instructed patients on tooth whitening procedure
- Performed lab work consisting of mixing alginates, taking and pouring models and custom trays
Dental Assistant
Moss, Burns, Alexander, DMD.
New Haven , CT
1979.09 - 1985.06
- Routinely performed general chair-side duties for general dentistry, endo procedures and oral surg
- Routine lab work
- Exposed and developed traditional radiographs
Dental Receptionist
Shepard Cohen, DDS.
New Haven , CT
1977.06 - 1979.09
- Greeted patients
- Answered phones
- Helped patients complete necessary medical forms
- Scheduled and confirmed patients
- Prepared insurance claim forms, explained benefit.
Education
Certification - Dental Assisting
Eli Whitney Technical High School, Post Graduate
Hamden, CT05.1976
Skills
Dental Assisting Skills
Dexis Digital X rays
4 Handed Dentistry
CPR Certified
DANB Certified
Personal Care Skills
Scheduling
Proper Phone Etiquette
Case presentation & payment options
Ordering, Inventory Control
Managerial Skills
Expert Customer Service
MacPractice and Dexis Software
Team manager and supervision
Problem Solving
Billing, Accounts Receivable, Collections
Insurance Prep and Coding
Certification
- Certificate DANB, Infection Control, Current
- Certificate DANB, Radiology, Current
- CPR Certificate, Current
Timeline
Dental Office Manager
Mondovi Dental - New Haven
2017.06 - 2022.02
Personal Care Representative/Patient Coordinator
Gerald Alexander, DMD.
2010.06 - 2017.06
Dental Assistant
Gerald Alexander, DMD
1985.06 - 2010.06
Dental Assistant
Moss, Burns, Alexander, DMD.
1979.09 - 1985.06
Dental Receptionist
Shepard Cohen, DDS.
1977.06 - 1979.09
Certification - Dental Assisting
Eli Whitney Technical High School, Post Graduate
- Certificate DANB, Infection Control, Current
- Certificate DANB, Radiology, Current
- CPR Certificate, Current
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