Cheryl Ann Reyes
Southington,CT
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
14
14
years of professional experience
Work History
Store Owner
BodyTune Spa
05.2004 - 12.2009
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
Assistant Store Manager
Wendy's
03.2000 - 09.2000
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Care Representative
Smart Communications
08.1998 - 01.2000
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
Sales and Marketing Assistant
CGK Formaprint
08.1997 - 04.1998
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Assisted call-in customers with questions and orders.
- Contacted prospective customers through phone calls and emails to develop business.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed various marketing campaigns for successful product launches and increased brand awareness.
Customer Care Representative
The Landmark
06.1996 - 12.1996
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Science - Computer Systems Design And Programming
AMA Computer College
Manila, Philippines04.1998
High School Diploma -
Lakan Dula High School
Manila, Philippines04.1996
Skills
- Call Management
- Complaint Resolution
- Product Knowledge
- Data Entry
- Report Generation
- Microsoft Outlook
- Proofreading
Timeline
Store Owner
BodyTune Spa
05.2004 - 12.2009
Assistant Store Manager
Wendy's
03.2000 - 09.2000
Customer Care Representative
Smart Communications
08.1998 - 01.2000
Sales and Marketing Assistant
CGK Formaprint
08.1997 - 04.1998
Customer Care Representative
The Landmark
06.1996 - 12.1996
Associate of Science - Computer Systems Design And Programming
AMA Computer College
High School Diploma -
Lakan Dula High School
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