Joyce Ojeda Morales
Orlando,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
5
5
years of professional experience
Work History
Store Manager
InstaLoan
11.2020 - Current
- Managed cash control and store opening and closing procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and contracts on accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Set up files using loan officer checklist and submitted on-time for processing.
Store Manager
ACE Cash Express Inc.
11.2022 - 01.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Received loan and utility payments, sending funds to correct destinations.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
Guest Service Associate
RaceTrac
06.2020 - 11.2020
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Used POS system to enter orders, process payments and issue receipts.
- Facilitated sales of services and goods.
- Followed safety protocols while working, avoiding accidents and injuries.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Performed cash and card transactions to complete customer purchases.
Sales Associate
Inventus
01.2019 - 03.2019
- Performed water quality analysis, testing and verification.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
No Degree - English-as-a-Second-Language Education
Valencia College
Orlando, FL01.2018
No Degree - Psychology
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR2018
High School Diploma -
Centro Residencial De Oportunidades Educativas
Ceiba, Puerto Rico 05.2017
Skills
- Call Management
- Spanish and English Fluency
- Consultative Sales
- Credit and Collections
- Account Reconciliation
- Goals and Performance
- Call Center Experience
- Call Center Customer Service
- Account Management
- Inbound Call Management
- Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
ACE Cash Express Inc.
11.2022 - 01.2023
Store Manager
InstaLoan
11.2020 - Current
Guest Service Associate
RaceTrac
06.2020 - 11.2020
Sales Associate
Inventus
01.2019 - 03.2019
No Degree - English-as-a-Second-Language Education
Valencia College
No Degree - Psychology
Sistema Universitario Ana G Mendez - Universidad Metropolitana
High School Diploma -
Centro Residencial De Oportunidades Educativas
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