Hi, I’m
Jenecia Sydnor
Chandler,AZ
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Also very Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
Work History
Ace Smoke ShopPhoenix, AZ
Store Manager
05.2023 - Current
Job overview
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
UpCalls.comTempe, AZ
Telemarketer
08.2022 - 05.2023
Job overview
- Made average of 100 outbound and inbound calls per day.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Implemented upselling techniques to increase revenue and move product.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Opened new accounts and documented personal, demographic, and payment information in system.
North East Smoke ShopCasa Grande, AZ
Sales Manager
02.2020 - 08.2022
Job overview
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Provided comprehensive training to new hires, ensuring consistent quality across the team''s services offerings.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Business Administration And Management
05.2026
Skills
- Call Documentation
- Documentation
- Product and service knowledge
- Quality Assurance Controls
- Prioritization
- Appointment Scheduling
- Active Listening
- Paperwork Processing
- Report Preparation
- Receiving support
- Calm and Professional Under Pressure
- Decision-Making
- Script Reading
- Scripted calls
- Order Taking
- Sales proficiency
- Sales Support
- Call Management
- Dispute Resolution
- Relationship Building
- Materials Transport
- Retail store support
- Managing Multiple Tasks
- Training Development Aptitude
- Problem-Solving Ability
- Call Triaging
- Administrative and Office Support
- Customer Retention Strategies
- Research
- Filing
- Calendaring
- Proofreading
- Delivery Scheduling
- Team Leadership
- Employee Training
- Time Management
- Strategic Planning
- Managing Routines
- Schedule Preparation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Ace Smoke Shop
05.2023 - Current
Telemarketer
UpCalls.com
08.2022 - 05.2023
Sales Manager
North East Smoke Shop
02.2020 - 08.2022
University of Phoenix
Bachelor of Science from Business Administration And Management