Work Type
Full TimeLocation Preference
RemoteHybridLocation: Rockingham, NCCharlotte, NCFayetteville, NC
Open to relocation: Yes
Shaniqua McCain
Management
Rockingham,NC
Work Preference
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
13
13
years of professional experience
Work History
Store Manager
Ross
Rockingham, NC
05.2023 - Current
- Led team of 15 to achieve sales targets through effective training and mentorship.
- Oversaw inventory management, ensuring optimal stock levels and minimizing discrepancies.
- Developed and implemented strategic marketing initiatives to enhance customer engagement.
- Streamlined operational processes, improving efficiency in store operations and staff workflows.
- Managed scheduling and staffing to ensure adequate coverage during peak sales periods.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Customer Service Representative
MetLife
Cary, NC
11.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled 20 customers in face-paced busy setting in coordination with solid team of 50 customer service representatives.
- Provided primary customer support to internal and external customers
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collected and analyzed customer information to prepare product or service reports
Assistant Manager
Hanesbrands
Rockingham, NC
12.2019 - 09.2022
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Hired, trained and motivated sales and marketing professionals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed over 20 Employees and managed all calls that came in.
Customer Service Manager
Ollies Bargain Outlet
Rockingham, NC
07.2013 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Handled day-to-day customer contact via phones, faxes and emails.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Used POS system to enter orders, process payments and issue receipts.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Manage over 15 employees.
Education
Bachelor of Business - Project Management
Strayer University
Charlotte, NC03.2025
High School Diploma -
Richmond Senior High School
Rockingham, NC08.2011
Skills
- Coaching and Mentoring
- POS Systems
- Time Management
- Shift Scheduling
- Pricing and Markdowns
- Customer Service
- Bill Payment and Recordkeeping
- Collections and Invoice Processing
- Invoicing
- High-Volume Environments
- Customer Data Confidentiality
- Data Entry and Maintenance
- Call Documentation
- Scripted Calls
Timeline
Store Manager
Ross
05.2023 - Current
Customer Service Representative
MetLife
11.2022 - 05.2023
Assistant Manager
Hanesbrands
12.2019 - 09.2022
Customer Service Manager
Ollies Bargain Outlet
07.2013 - 12.2019
Bachelor of Business - Project Management
Strayer University
High School Diploma -
Richmond Senior High School