Cheryl A. Rigby
Portland,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banking Center Manager, Officer
First Merchants Bank
08.2018 - 10.2025
- Developed and implemented sales plans for banking center to achieve goals of the company.
- Developed and maintained relationships with clients through account development.
- Evaluated operational state of banking center.
- Recruited and hired talent for banking center.
- Mentored and cross-trained employees for their position.
- Provided strong leadership to banking center staff to ensure delivery of high quality customer service and experience.
- Resolved client inquiries, problems, and complaints while employing sales techniques to provide client solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
Business Assistant
Richmond Family Dentistry
04.2018 - 08.2018
- Manage front office duties, including answering phones, email, and communicate with patients and insurance companies
- Schedule and confirm appointments for providers in office
- File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
- Post insurance and patient payments and process accounts receivables
- Review treatment plan fees and payment options with patients
- Conducted regular reviews of operations and identified areas for improvement.
Management/Account Manager
Enterprise Holdings
04.2012 - 03.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Science - Business Management
Indiana University East
Richmond, IndianaSkills
- Relationship management
- Operations Management
- Credit analysis
- Banker mentoring
- Banking operations
- Customer experience management
- Partnership Development
- Talent Recruitment
- Sales Coaching
Certification
Indiana Notary
NMLS # 1799621
Timeline
Banking Center Manager, Officer
First Merchants Bank
08.2018 - 10.2025
Business Assistant
Richmond Family Dentistry
04.2018 - 08.2018
Management/Account Manager
Enterprise Holdings
04.2012 - 03.2018
Bachelor of Science - Business Management
Indiana University East