CHERYLE A. NAGY
NEWTOWN,CT
Summary
Detail driven medical professional with extensive experience in healthcare and management. Proven success in the implementation and efficiency of a process. Exceptional ability to work under highly stressful situations and multi task according to circumstances.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
44
44
years of professional experience
Work History
Concierge
Benchmark Senior Living
Newtown, CT
07.2024 - Current
- Manage the front desk, ensuring a professional first impression and supporting residents and guests as well as staff to a welcoming presence.
- Provide personalized assistance and developed strong relationships with the residents, enhancing their daily living experience and welcoming a supportive community environment.
- Resolve guest or resident concerns promptly and escalate complex issues to senior management when required.
- Manage reservations or special requests for residents and their families.
- Book transportation for residents.
- Log and distribute packages.
- Maintain lobby appearance.
Scheduling Coordinator
The Stamford Hospital
Stamford, Ct
02.2008 - 06.2015
- Scheduled all cardiac and interventional radiology procedures.
- Completed patient charts and reviewed pre-admission testing results 48-72hrs prior to procedure with close interaction with nurse practitioner, physician assistant and/or physician regarding abnormal test results.
- Was a resource to the institution as well as physician offices to facilitate their needs when uncertainty occurred with procedures.
- Acted on behalf of the nurse manager to resolve problems or improve the scheduling process to be more efficient and cost effective without compromising patient care.
Office Manager
Fairfield County Surgical Specialists (The Stamford Hospital)
Stamford, Ct
02.2007 - 02.2008
- Managed an established multi physician practice which came under the umbrella of The Stamford Hospital.
- Directed and coordinated administrative and clinical services for three physicians.
- Processed daily billing, budget management, employee reviews, time cards and surgical scheduling as necessary.
Billing Manager
Pain Management Associates
Stamford, Ct
02.2002 - 02.2007
- Supervised registration, insurance verification and billing which expedited prompt payment.
- Posted accounts receivable and followed up on claim denials as well as managing collections without having to outsource.
- Completed monthly revenue reports and monitored fee schedules with insurance companies.
Unit Coordinator
The Stamford Hospital
Stamford, Ct
02.2002 - 02.2007
- Input physician and nursing orders into EMR and maintained stock to support the efficiency of the surgical nursing unit on the weekend.
- Assembled and processed charts on new and discharged patients.
Surgical Coordinator
The Stamford Hospital
Stamford, Ct
02.1989 - 02.2002
- Scheduled all day surgical procedures.
- Reviewed all pre-admission testing vital to elective surgical patients with close interaction with anesthesiologists and surgical physician assistant regarding abnormal results.
- Generated weekly statistics for the finance department.
- Collected self-pay fees and billed surgery charges daily.
Booking Office Coordinator-Evening Supervisor
The Stamford Hospital
Stamford, Ct
02.1986 - 02.1989
- Managed all phases of patient registration, emergency department, information desk, training and staff development.
- Facilitated patient care between physician offices and the hospital.
- Calculated time cards, monthly employee schedules as well as employee reviews.
Unit Coordinator
The Stamford Hospital
Stamford, Ct
02.1984 - 02.1986
- Input physician and nursing orders into EMR, responding to patient call lights with expedited follow-through and stock maintenance to support the efficiency of the medical nursing unit in the evening.
- Assembled and processed charts on new and discharged patients.
Laboratory Assistant
The Stamford Hospital
Stamford, Ct
02.1982 - 02.1984
- Responsible for processing lab specimens.
Education
Diploma -
Andrew Warde High School
Fairfield, CTSkills
- Office administration
- Strong verbal communication
- Precertification
- Accounts receivable/collections
- Claim denial follow up/appeals
- Team leadership
- Extremely organized
- Patient billing
- Confidentiality requirements
Timeline
Concierge
Benchmark Senior Living
07.2024 - Current
Scheduling Coordinator
The Stamford Hospital
02.2008 - 06.2015
Office Manager
Fairfield County Surgical Specialists (The Stamford Hospital)
02.2007 - 02.2008
Billing Manager
Pain Management Associates
02.2002 - 02.2007
Unit Coordinator
The Stamford Hospital
02.2002 - 02.2007
Surgical Coordinator
The Stamford Hospital
02.1989 - 02.2002
Booking Office Coordinator-Evening Supervisor
The Stamford Hospital
02.1986 - 02.1989
Unit Coordinator
The Stamford Hospital
02.1984 - 02.1986
Laboratory Assistant
The Stamford Hospital
02.1982 - 02.1984
Diploma -
Andrew Warde High School