Cherylin Moore
Scottsdale,AZ
Summary
Dynamic special event manager with a proven track record of orchestrating high-impact events and ensuring operational excellence. Expertise in coordinating logistics, managing vendor relations, and executing on-site operations guarantees seamless experiences and exceptional attendee satisfaction. Strong organizational skills and adaptability to evolving environments foster effective collaboration with diverse teams and stakeholders. Committed to maintaining superior standards in event management through strategic planning, negotiation, and innovative problem-solving techniques.
Overview
40
40
years of professional experience
Work History
CSR
American Glass LLC
04.2024 - Current
- Promptly responds to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Millwork Specialist
Lowes Home Improvment
03.2023 - 04.2024
- Enhanced customer satisfaction by providing expert consultation on millwork design and product selection.
- Maintained detailed records of project progress, enabling accurate reporting to management and clients alike.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong organizational skills and dedication to customer satisfaction.
Restaurant Owner/Operator
Edgemont / HobNobs
10.2008 - 07.2022
- Managed day-to-day business operation
- Crafted engaging sales marketing tools.
- Built community relationships to promote business and maximize catering programs.
- Forecasted and purchased food, beverages, equipment and supplies.
- Conducted health, safety and sanitation process evaluations.
- Created fun team building activities to engage staff and acknowledge outstanding performance.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
Business Owner/Operator
Plantation Express
01.1994 - 01.2010
- Managed beginning-to-end results at events as large as NASCAR with up to 50 kiosks, the Phoenix Open, Spring Training, NHRA, and concerts with locations in AZ, CA, and NV.
- Served as primary point-of-contact with suppliers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Recruited nonprofit organizations to staff locations.
- Hired, trained, motivated and directed 1-100 team members.
High Billing Specialist
Arizona Public Service Co
04.1986 - 09.1989
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining exceptional customer service standards.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Developed comprehensive knowledge of product offerings to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
ServSafe / State Food Safety
ANSI Food ManagerSkills
- Excellent Communication
- Problem-Solving / Decision-Making
- Dependable and Responsible
- Experienced Working Under Pressure
- Passion for Customer Satisfaction
- Team leadership
- Staff training and development
- Operations management
Timeline
CSR
American Glass LLC
04.2024 - Current
Millwork Specialist
Lowes Home Improvment
03.2023 - 04.2024
Restaurant Owner/Operator
Edgemont / HobNobs
10.2008 - 07.2022
Business Owner/Operator
Plantation Express
01.1994 - 01.2010
High Billing Specialist
Arizona Public Service Co
04.1986 - 09.1989
High School Diploma -
ServSafe / State Food Safety