Cheryl L. Hickman
RN Case Manager
Long Beach,CA
Summary
Accomplished Registered Nurse Case Manager with 10 + years of experience dedicated to quality care of diverse patients. Skillfully blend hands-on skills with advanced background in Hospice settings. Work effectively with all levels of healthcare providers, physicians and administrators to address patient needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RN Case Manager
Calstro Hospice
11.2021 - Current
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
RN Case Manager
Bristol Hospice
10.2020 - 10.2021
- Responded promptly and professionally to patient questions and concerns.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Used EMR to maintain database of relevant information for practitioners to access and coordinate patient care.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
RN Case Manager
Bridge Hospice
03.2019 - 08.2020
- For 20-25 patients, performed management duties and established trust with each patient and family
- Hospice services included wound care/management, pain control, emotional support and working with fellow colleagues.
- Close collaboration with doctors and patient's family for end of live care with support and dignity.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
RN Case Manager
VNA Hospice
10.2017 - 01.2019
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
RN Case Manager
VNA of Southern California
05.2016 - 09.2017
- Intake assessment, developing long-term care plan that suits patient's individual goals
- Administered different therapies and medications in line with physician orders and treatment plan
- Experience with wound vac, Port a Cath, PICC lines, Curlin and CADD pumps Maintain clear patient records, and communication with doctors
- Balance caseload of multiple patients for IV antibiotics, complex wound care, PICC line care, and managing time
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Palliative Care Nurse
Citrus Valley Healthcare Partners
08.2015 - 05.2016
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
RN Case Manager
Citrus Valley Health Care Partners
07.2013 - 08.2015
- Handled tasks of primary case management like direct patient care providers to support established goals and objectives
- Provided education to patient, family, caretaker and care providers to support established goals and objectives Responsible for case presentation at interdisciplinary team meetings.
- Provided direct patient care in accordance with policies and standards of organization Participated in educational programs about hospice and end of life
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
Licensed Vocational Nurse
Accent Care
06.2011 - 05.2013
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Responded to patient requests with appropriate clinical and personal assistance.
- Cared for wounds, provided treatments and assisted with procedures.
- Educated patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
- Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
Education
No Degree - BSN
Chamberlain University
Downers Grove, ILAssociate of Science - ADN/AA Nursing
Glendale Community College
Glendale, CA05.1994
Skills
- Case manager
- Home health
- Hospice
- Safety
- Supervisory
- Treatment Planning
- Tracheostomy Care
- Hospice and Palliative Care
- Medical Assessments
- Direct Patient Care
- Patient Discharging
- Follow-Up Calls
- Complex Problem-Solving
- Managing Deadlines
Certification
- Hospice
- License Licensed Vocational Nurse
- Registered Nurse
Affiliations
- The American Nurses Association Their Mission Statement : Nurses advancing our profession to improve health for all
- The Hospice and Palliative Nurses Association Their shared Mission: To Advance Expert Care in Serious Illness
Additional Information
- AWARDS CVHP core value of RESPECT, Home Health/Hospice
- Nominee Daisy Award
Timeline
RN Case Manager
Calstro Hospice
11.2021 - Current
RN Case Manager
Bristol Hospice
10.2020 - 10.2021
RN Case Manager
Bridge Hospice
03.2019 - 08.2020
RN Case Manager
VNA Hospice
10.2017 - 01.2019
RN Case Manager
VNA of Southern California
05.2016 - 09.2017
Palliative Care Nurse
Citrus Valley Healthcare Partners
08.2015 - 05.2016
RN Case Manager
Citrus Valley Health Care Partners
07.2013 - 08.2015
Licensed Vocational Nurse
Accent Care
06.2011 - 05.2013
No Degree - BSN
Chamberlain University
Associate of Science - ADN/AA Nursing
Glendale Community College
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