Cheryll Mooney
Arlington
Summary
Adept at enhancing patient experiences and streamlining care coordination, I leveraged my expertise in medical office administration and critical thinking at Oak Street Health and other leading healthcare institutions. By implementing care improvements and training staff, I significantly contributed to a patient-focused environment, demonstrating strong interdisciplinary collaboration and creative problem-solving skills.
Overview
7
7
years of professional experience
Work History
LTSS Service Coordinator
Pacer Staffing/Centene
10.2024 - Current
- Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
- Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
- Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
- Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
- Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
- Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
- Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
- May perform on-site visits to assess member's needs and collaborates with providers or resources, as appropriate
- Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
- Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
- Performs other duties as assigned
- Complies with all policies and standards
Medical Assistant
Oak Street Health
11.2023 - 10.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Quality Medical Assistant
USMD Cancer Center
08.2023 - 11.2023
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Medical Assistant
USMD Cancer Center
05.2023 - 08.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Medical Assistant
Texas Health Physicians Group
09.2021 - 05.2023
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
Family Healthcare Associates
10.2020 - 09.2021
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
Lead Certified Medical Assistant
Healthcare Associates of Texas
11.2017 - 09.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ03.2025
No Degree - Medical Billing And Coding
University of Phoenix
Phoenix, AZ08.2017
No Degree - Medical Assistant
Arlington Medical Institute
Arlington, TX03.2015
No Degree - Pharmacy Technician
Everest College
Arlington02.2007
Skills
- Indirect Patient Care
- Procedure Assistance
- Front Office Management
- Medical office administration
- Insurance Verification
- Patient Care Coordination
- Clinical Supervision
- Coaching and training
- Interdisciplinary Collaboration
- Critical Thinking Skills
- Policy compliance
- Creative Problem-Solving
Timeline
LTSS Service Coordinator
Pacer Staffing/Centene
10.2024 - Current
Medical Assistant
Oak Street Health
11.2023 - 10.2024
Quality Medical Assistant
USMD Cancer Center
08.2023 - 11.2023
Certified Medical Assistant
USMD Cancer Center
05.2023 - 08.2023
Certified Medical Assistant
Texas Health Physicians Group
09.2021 - 05.2023
Certified Medical Assistant
Family Healthcare Associates
10.2020 - 09.2021
Lead Certified Medical Assistant
Healthcare Associates of Texas
11.2017 - 09.2020
Bachelor of Science - Healthcare Administration
University of Phoenix
No Degree - Medical Billing And Coding
University of Phoenix
No Degree - Medical Assistant
Arlington Medical Institute
No Degree - Pharmacy Technician
Everest College
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