Cheryl Yount Flowers
Newton,NC
Summary
Driven by a results-focused approach, I leveraged my time management and complex problem-solving skills at Merle Norman Cosmetics to enhance team performance and customer satisfaction. Expert in staff and operations management, I significantly improved communication and efficiency at Catawba County District Attorney Office, showcasing my ability to lead and innovate.
Overview
30
30
years of professional experience
Work History
Manager/makeup Artist
Merle Norman Cosmetics
01.2017 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Legal Assistant
Catawba County District Attorney Office
03.1994 - 07.2000
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Legal Assistant
Waddell, Mullinax and Childs, Attorneys At Law
04.1991 - 07.1996
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Education
Legal Secretary - Legal Secretary
Lenoir Rhyne College
Hickory NC09.1993
High School Diploma -
Newton Conover High School
Newton NC06.1989
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Staff Management
- Project Management
Timeline
Manager/makeup Artist
Merle Norman Cosmetics
01.2017 - 03.2021
Legal Assistant
Catawba County District Attorney Office
03.1994 - 07.2000
Legal Assistant
Waddell, Mullinax and Childs, Attorneys At Law
04.1991 - 07.1996
Legal Secretary - Legal Secretary
Lenoir Rhyne College
High School Diploma -
Newton Conover High School
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