Michelle Modeste
Fort Lauderdale,FL
Summary
Versatile and detail-oriented professional with 20+ years of experience across financial services, travel, and customer-facing industries. Skilled in client relations, administrative support, documentation processing, and resolving complex issues while maintaining accuracy and professionalism. Experienced in high-pressure environments requiring strong communication, adaptability, and adherence to policies and procedures.
Overview
26
26
years of professional experience
Work History
Universal Banker Senior
City National Bank of Florida
Pompano Beach, FL
01.2023 - Current
- Process a full range of teller transactions while maintaining strict adherence to security and balancing procedures.
- Support clients with account servicing, including wire transfers, address changes, debit card maintenance, and account research.
- Cross-train across branch functions to provide seamless support to bankers and enhance the client experience.
- Manage vault operations, including cash ordering and balancing, to ensure accurate cash availability.
- Respond promptly to client inquiries via phone and email, delivering timely and professional service.
- Promote banking products and services by identifying customer needs and recommending appropriate solutions.
Flight Attendant
Delta Airlines
01.2007 - 01.2020
- Ensured passenger safety, comfort, and exceptional customer service on domestic and international flights while assisting diverse travelers, including those with special needs and language barriers.
- Delivered onboard service, including food and beverage preparation, sales, and customer support while adhering to Delta policies and FAA regulations.
- Managed in-flight issues, provided clear guidance during emergencies, turbulence, and delays, and coordinated emergency response efforts including CPR and basic first aid when needed.
Administrative Assistant
Time Leverage Capital Corp.
Miami, FL
01.2005 - 01.2007
- Supported 14 commodities brokers by processing client account applications, reviewing documentation for accuracy, and ensuring completion of required forms.
- Assisted clients with application requirements, managed account transfers, maintained broker records, and coordinated communication with clients and clearing houses.
- Managed daily administrative tasks, including email correspondence, mail distribution, and document handling.
Personal Service Representative
City National Bank of Florida
Miami, FL
01.2001 - 01.2005
- Processed teller transactions, managed drive-thru banking operations, and assisted customers with account services, product information, and check orders.
- Maintained accurate cash handling procedures, including balancing and replenishing ATM machines while ensuring compliance with banking policies.
Education
Event Planning - Vocational-Technical Education
Ashworth College
Online Program01.2021
GED -
New York Department of Education
New York, NY01.1989
Skills
- Customer Service & Client Relations
- Financial Integration Service (FIS)
- Account Management & Documentation Processing
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Attention to Detail & Accuracy
- Positive Pay
- Compliance & Procedure Adherence
- PayPlus
- Administrative Support & Office Operations
- Concur
Timeline
Universal Banker Senior
City National Bank of Florida
01.2023 - Current
Flight Attendant
Delta Airlines
01.2007 - 01.2020
Administrative Assistant
Time Leverage Capital Corp.
01.2005 - 01.2007
Personal Service Representative
City National Bank of Florida
01.2001 - 01.2005
Event Planning - Vocational-Technical Education
Ashworth College
GED -
New York Department of Education