Josiah Brandy
Riverview
Summary
Proven Associate Banker and Specialist with a track record of enhancing customer/client satisfaction and exceeding business metrics, notably achieving a 90% iPhone activation rate with major carriers, surpassing the 60% business target and maintaining 80%+ on AppleCare+ and accessory attachment rates at Apple. At Chase Bank, I leveraged consumer banking expertise and exceptional customer service skills to meet diverse client needs, and skillfully adept at problem-solving, financial advising, and fostering strong client relationships.
Overview
5
5
years of professional experience
Work History
Associate Banker
Chase Bank
06.2024 - Current
- Assist customers with account openings, deposits, withdrawals, and domestic/international wire transfers.
- Perform account maintenance and resolve customer inquiries efficiently.
- Schedule appointments with licensed bankers to meet customer financial needs.
- Identify customer needs and recommend appropriate financial products and services.
- Maintain high levels of accuracy, compliance, and customer satisfaction.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
Specialist
Apple
11.2019 - 12.2023
- Recommended tailored product solutions by building rapport and understanding customer needs.
- Scheduled appointments for customers seeking product purchases or repairs.
- Performed maintenance on fixtures and restocked displays to maintain store standards.
- Exceeded business metrics by maintaining 80%+ AppleCare+ and accessory attachment rates.
- Achieved a 90% iPhone activation rate with major carriers, surpassing the 60% business target.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Education
High School Diploma -
Riverview High School
Riverview, FL05-2017
Skills
- Consumer banking
- Cash handling
- Financial Transactions & Account Management
- Customer Service & Client Relations
- Problem-Solving & Critical Thinking
- Team Collaboration & Leadership
- Compliance & Regulatory Banking Knowledge\Financial Transactions & Account Management
- Customer Service & Client Relations
- Insurance Knowledge & Risk Assessment
- Sales & Business Development
Timeline
Associate Banker
Chase Bank
06.2024 - Current
Specialist
Apple
11.2019 - 12.2023
High School Diploma -
Riverview High School
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