Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chesed Griffith

waterbury,United States

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Demonstrated leader and problem-solver with excellent research and critical thinking skills. Knowledgeable about policies, coverage and liabilities. Manages escalated calls from less-experienced team members and helps management run efficient customer support department.

Overview

6
6
years of professional experience

Work History

Delivery Driver

bold move logistics
Waterbury, CT
11.2023 - Current
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.

Deli Clerk

BJ's Wholesale
Waterbury, CT
04.2022 - 10.2023
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Prepared all food orders according to customer specifications.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Demonstrated strong communication skills when interacting with customers and coworkers.

Warehouse Worker

Home Goods Warehouse
Bloomfield, CT
11.2021 - 07.2022
  • Transported goods to designated areas within the warehouse facility.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Secured items in truck by strapping over protective padding.

Meat Department Clerk

Highland Park Market
Farmington, CT
12.2021 - 02.2022
  • Monitored stock levels to ensure adequate supply was available at all times.
  • Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Dietary Aide

abbott terrance
Waterbury, CT
10.2018 - 05.2021
  • Set up trays for patients upon request.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Delivered meals to residents and patients in their rooms when requested.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Treated patients and team members with dignity and respect.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Filled and served various beverages for customers.

Warehouse Associate

UPS
Watertown, CT
10.2019 - 03.2021
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Moved large and bulky items manually or with pallet jacks or forklifts.

Education

Associate of Arts - Sterile Processing Technology

Naugatuck Valley Community College
Waterbury, CT
07-2024

GED -

John F Kennedy High School
Waterbury, CT
07-2018

Skills

  • Product Promotion
  • Tractor-trailer driving
  • Package scanning
  • Vehicle Maintenance
  • Payment Collection
  • Quality Assurance
  • Database Management
  • Customer Service
  • Route Management

Timeline

Delivery Driver

bold move logistics
11.2023 - Current

Deli Clerk

BJ's Wholesale
04.2022 - 10.2023

Meat Department Clerk

Highland Park Market
12.2021 - 02.2022

Warehouse Worker

Home Goods Warehouse
11.2021 - 07.2022

Warehouse Associate

UPS
10.2019 - 03.2021

Dietary Aide

abbott terrance
10.2018 - 05.2021

Associate of Arts - Sterile Processing Technology

Naugatuck Valley Community College

GED -

John F Kennedy High School

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Chesed Griffith