CHESKA JANELA C. NUCUM
San Diego
Summary
Results-driven professional focused on delivering exceptional customer service and streamlining operations. Demonstrated ability to train staff and resolve issues efficiently, fostering a team-oriented atmosphere that enhances overall performance and compliance with industry standards.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Key Holder
Dunkin' Donuts
San Diego
11.2024 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided exceptional customer service by resolving complaints effectively.
- Trained new employees on customer service and store procedures.
- Ensured compliance with health and safety regulations throughout the store.
Assembler
Becton Dickinson
San Diego
02.2019 - 02.2021
- Complied with oral and written instructions set by department policies and procedures.
- Verified presence of all necessary components prior to assembly.
- Positioned parts and subassemblies accurately for efficient assembly processes.
- Ensured proper fitting and secure fastening of all components in assemblies.
- Maintained specifications through thorough verification of each assembly process.
- Upheld safety standards and cleanliness by adhering to established regulations.
- Cultivated effective working relationships with management and co-workers for improved collaboration.
Project Engineering Assistant
Philippine Long Distance Telephone Company
02.2016 - 06.2017
- Managed comprehensive reports for management and executives to inform decision-making.
- Supported project execution by balancing time and scope under project director supervision.
- Performed administrative tasks, including data collection, sorting, filing, and distributing project files.
- Recorded all project items and ensured timely delivery to designated departments.
- Maintained accurate project records for documentation and management presentations.
- Scheduled meetings, presentations, seminars, and training sessions, notifying the director as necessary.
Payment Officer
Global B2B Consultancy
Makati
05.2015 - 12.2015
- Reconciled balance sheets, ledgers, and bank accounts for accuracy.
- Posted transactions to journals and other financial records.
- Analyzed and updated relevant data, ensuring timely accuracy.
- Submitted departmental reports on daily and monthly schedules.
- Reviewed, verified invoices, and processed payment requests.
- Prepared account analyses to identify discrepancies.
- Maintained IT and office systems for optimal service delivery.
- Assisted with month-end closing procedures and audit documentation.
Data Analyst
International Rectifier
Muntinlupa
06.2011 - 11.2012
- Analyzed and updated data to ensure accuracy within designated timeframes.
- Collected and interpreted data, identifying patterns and trends in datasets.
- Reported findings to relevant business members for informed decision-making.
- Collaborated with teams to determine and address business needs.
- Defined innovative data collection and analysis processes.
Administrative Officer
Caimol Marketing Inc.
Cavite
03.2009 - 11.2009
- Organized records and prepared essential documents to support daily operations.
- Managed employee records and organized files to facilitate efficient data retrieval.
- Initiated and implemented best practices in administrative functions to enhance efficiency.
- Led and mentored administrative staff, driving maximum productivity.
- Answered calls and provided comprehensive support across all company departments.
- Built strong customer relationships through effective communication.
- Supported sales and marketing teams by streamlining processes to enhance revenue generation.
- Performed various internet research tasks using advanced software tools.
Education
BS - Hotel and Restaurant Management
De La Salle University
Dasmariñas, Cavite, Philippines01-2011
Skills
- Dependability and punctuality
- Responsibility and trustworthiness
- Efficiency and resourcefulness
- Attention to detail
- Adaptability and quick learning
- Customer service excellence
- Employee training and development
- Health compliance expertise
Certification
- Certified Phlebotomy Technician - National Healthcare Association
Languages
Tagalog
Native/ Bilingual
Timeline
Key Holder
Dunkin' Donuts
11.2024 - Current
Assembler
Becton Dickinson
02.2019 - 02.2021
Project Engineering Assistant
Philippine Long Distance Telephone Company
02.2016 - 06.2017
Payment Officer
Global B2B Consultancy
05.2015 - 12.2015
Data Analyst
International Rectifier
06.2011 - 11.2012
Administrative Officer
Caimol Marketing Inc.
03.2009 - 11.2009
BS - Hotel and Restaurant Management
De La Salle University