Dena Penza
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Key Holder
Cindies
11.2019 - 11.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Barista/Key Holder
The Bee Grocery
02.2019 - 11.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista/FOH
Cherrywood Coffeehouse
09.2016 - 05.2017
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Dog Walker/Pet Sitter
FUR Pet Care
10.2015 - 02.2017
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Server
Capitol City Comedy Club
04.2014 - 09.2016
- Carried out all duties efficiently to meet customer needs in a fast paced, high volume environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Desk Associate
Amarillo Town Club Gym
03.2012 - 03.2013
- Welcomed guests with friendly greeting, checked in current members, and assisted new customers with information and tours.
- Organized, maintained and updated information in computer databases.
Pharmacy Technician
Price Cutters Pharmacy
08.2009 - 05.2010
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
Canyon High School
Canyon, TXVarious State Universities And Community Colleges
Skills
- Training and Mentoring
- Team Leadership
- Workflow Optimization
- Customer Service
- Adaptability and Dependability
Timeline
Key Holder
Cindies
11.2019 - 11.2023
Barista/Key Holder
The Bee Grocery
02.2019 - 11.2019
Barista/FOH
Cherrywood Coffeehouse
09.2016 - 05.2017
Dog Walker/Pet Sitter
FUR Pet Care
10.2015 - 02.2017
Server
Capitol City Comedy Club
04.2014 - 09.2016
Front Desk Associate
Amarillo Town Club Gym
03.2012 - 03.2013
Pharmacy Technician
Price Cutters Pharmacy
08.2009 - 05.2010
High School Diploma -
Canyon High School
Various State Universities And Community Colleges
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
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