Sharon Davis
Staten Island ,NY
Summary
Driven and dynamic Key Holder with a proven track record at TJX Companies, I excel in customer service management and cash handling accuracy. Demonstrated ability to enhance customer satisfaction and loyalty while effectively preventing losses and leading teams to exceed sales goals. Skilled in fostering relationships and mentoring staff, I bring a results-focused approach to retail management.
Overview
16
16
years of professional experience
Work History
Key Holder
TJX Companies
08.2008 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High Diploma -
Our Lady of Perpetual Help High School
Bklyn.ny06.1989
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Workplace Safety
- Customer Service Management
- Bank Deposits
- Staff Training and Development
- Team training and development
- Staff Training
- Inventory Monitoring
- Safety enforcement
- Resource Management
- Team member development
- Sales proficiency
- Sales Coaching
- Loss prevention strategies
- Product Demonstrations
- Multitasking and Prioritizing
- Relationship Building
- Employee Training
- Flexible Work Schedule
- Adaptable to Changing Demands
- Sales floor organization
- Inventory and Stocking
- Handling Complaints
- Team Building and Motivation
- Basic Mathematics
- Cash Handling and Reconciliation
- Store Reset and Recovery
- Leadership Development
- Product Merchandising
- Sales Leadership
- Critical Thinking
- Problem Anticipation and Resolution
- Goal Setting and Achievement
- Orientation and training
- Strategic selling
- Cash Drawer Reconciliation
- Merchandise Promotion and Display
- Shelving
- Decision-Making
- Product Sales
- Staff Coaching and Training
- Delegation and Supervision
- Work Area Inspection
- Creativity and Originality
- Departmental Procedures
- Process and procedure development
- Policy Enforcement
- Computer Proficiency
- Teamwork and Collaboration
Timeline
Key Holder
TJX Companies
08.2008 - Current
High Diploma -
Our Lady of Perpetual Help High School
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