Samantha Joiner
Orlando,FL
Summary
Enthusiastic and driven 18-year-old with hands-on experience in retail management, having served as a Host and Shift Leader at Plato's Closet and Sally's Beauty. Recognized for exceptional leadership abilities, effectively guiding teams to enhance operational efficiency and deliver outstanding customer experiences. Proven track record of fostering a collaborative work environment while consistently achieving sales targets. Highly skilled in communication and problem-solving, with a keen eye for detail and a passion for the beauty industry. Committed to continuous learning and professional development, ready to contribute positively to any team.
Overview
3
3
years of professional experience
Work History
Key Holder
Sally Beauty
04.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Shift Manager
Plato's Closet
04.2022 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
Sweet Mamas
05.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
GED -
Seminole State College of Florida
Sanford, FL08.2024
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Workplace Safety
- Store maintenance
- Customer Service Management
- Bank Deposits
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Data Entry
- Document Management
- Customer and client relations
- Greeting and Seating Clients
- Scheduling appointments
Debate
Enthusiastic professional with a strong background in debate, having been a key member of my high school debate team. My experience in debate sharpened my critical thinking, persuasive communication, and problem-solving skills. These abilities have enhanced my job performance, allowing me to excel in articulate communication and strategic thinking. Transitioned to earning my GED, demonstrating adaptability and a commitment to personal growth.
Chess
Strategic thinker with a passion for chess, having been an active member of my high school chess club. Chess experience has sharpened my skills in problem-solving, planning, and decision-making. These strategic abilities have translated into my job performance, enhancing my capacity for analytical thinking and effective communication.
Timeline
Key Holder
Sally Beauty
04.2024 - Current
Host
Sweet Mamas
05.2022 - 08.2022
Shift Manager
Plato's Closet
04.2022 - 09.2023
GED -
Seminole State College of Florida
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